8.4.6 Packet Tracer – Troubleshooting Network Problems Answers
- Gather network documentation.
- Test connectivity.
- Gather data and implement solutions.
- Test connectivity.
In this activity, you will troubleshoot connectivity issues between PCs routed through XYZCORP. The activity is complete when you achieve 100% and all the PCs can ping each other and the www.cisco.com server. Any solution you implement must conform to the topology diagram.
Task 1: Gather Network Documentation
To successfully complete this activity, you need your final documentation for the PT Activity 8.1.2: Network Discovery and Documentation you completed previously in this chapter. This documentation should have an accurate topology diagram and addressing table. If not, then ask your Instructor for accurate versions.
Task 2: Test Connectivity
At the end of this activity, there should be full connectivity between all PCs and between PCs and the www.cisco.com server. To begin troubleshooting connectivity failures, ping the following:
- PCs to www.cisco.com server
- PC to PC
- PC to default gateway
Were any of the pings successful? Which failed?
Task 3: Gather Data and Implement Solutions
Step 1. Choose a PC to begin gathering data.
Choose any PC and begin gathering data by testing connectivity to the default gateway. You can also use traceroute to see where connectivity fails.
Step 2. Telnet to the default gateway and continue gathering data.
If the PC you chose does not have connectivity to its default gateway, choose another PC to approach the problem from a different direction.
When you established connectivity through a default gateway, the login password is cisco.
Step 3. Use troubleshooting tools to verify the configuration.
At the default gateway router, use troubleshooting tools to verify the configuration with your own documentation. Remember to check switches in addition to the routers. Be sure to verify the following:
- Addressing information
- Interface activation
- VLAN configuration
- Duplex or speed mismatches
- VTP operation
As you discover symptoms of the PC connectivity issue, document them in the space provided in the next step.
Step 4. Document network symptoms and possible solutions.
Step 5. Make changes based on your solutions from the previous step.
Task 4: Test Connectivity
Step 1. Test PC connectivity.
All PCs should now be able to ping each other and the www.cisco.com server. If you changed any IP configurations, create new pings because the prior pings use the old IP address.
If there are still connectivity issues between PCs or PC to server, return to Task 3 and continue troubleshooting.
Step 2. Check results.
Your completion percentage should be 100%. If not, return to Task 3 and continue to troubleshoot and implement your suggested solutions. You will not be able to click Check Results and see which required components are not yet completed.