Category: IT-Essentials
14.3.1.2 Lab – Troubleshoot Network Problems (Answers) Introduction In this lab, you will diagnose the causes and solve the network problems. Recommended Equipment Two computers running Windows A wireless router Two Ethernet cables Internet access Scenario You must solve network problems for a customer. You may need to …
14.2.1.3 Lab – Remote Technician – Fix an Operating System Problem (Answers) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not connect to the network. Document the customer’s problem in the work order below. …
14.2.1.2 Lab – Troubleshoot Operating System Problems (Answers) Introduction In this lab, you will diagnose the cause of various operating system problems and solve them. Recommended Equipment A computer with Windows installed Windows installation media Scenario You must solve operating system problems for a customer. Make sure you …
14.1.1.3 Lab – Remote Technician – Fix a Hardware Problem (Answers) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not boot. Document the customer’s problem in the work order below. Answers Note: In this …
14.1.1.2 Lab – Troubleshoot Hardware Problems (Answers) Introduction In this lab, you will diagnose the cause of various hardware problems and solve them. Recommended Equipment A computer with an operating system installed Additional hardware that is either broken or in a working condition. You may wish to use …
13.1.1.3 Lab – Technician Resources (Answers) In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the component. In the table below, list at least one website for each of the following types …
12.4.2.2 Lab – Document Customer Information in a Work Order (Answers) Introduction As a help desk technician, it is your job to gather data from the customer to begin the troubleshooting process. As a Level 1 technician, you do not have administrative rights to the customer’s computer. Issues …
12.3.1.9 Lab – Configure Users and Groups in Windows (Answers) Introduction In this lab, you will create users and groups and delete users using the Local Users and Groups Manager. You will also assign group and user permission to the folders. Recommended Equipment A computer with Windows installed …
12.3.1.5 Lab – Configure the Firewall in Windows 8 (Answers) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected over the network Windows 8 installed on both computers Computers must be in the same …
12.3.1.5 Lab – Configure the Firewall in Windows 7 and Vista (Answers) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected on a network Windows installed on both computers Computers are in the same …
