Question:
When does a level one technician prepare an escalated work order?
- when a problem requires that the technician ask questions and document responses
- when a technician is able to answer the questions of the customer and solve the problem
- when a problem cannot be resolved within a predetermined amount of time
- when a technician must enter information using support software
Exam with this question: IT Essentials (ITE v7) Chapter 13 Exam Answers
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