When does a level one technician prepare an escalated work order?

Questions BankCategory: IT EssentialsWhen does a level one technician prepare an escalated work order?
ITExamAnswers Staff asked 2 months ago
Question:
When does a level one technician prepare an escalated work order?

  • when a problem requires that the technician ask questions and document responses
  • when a technician is able to answer the questions of the customer and solve the problem
  • when a problem cannot be resolved within a predetermined amount of time
  • when a technician must enter information using support software

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