A customer calls the ISP help desk after setting up a new PC with a cable modem but being unable to access the Internet. After the help desk technician has verified Layer 1 and Layer 2, what are three questions the help desk technician should ask the customer? (Choose three.)
IT Exam Items Repository › Category: CCNA Discovery v4 › A customer calls the ISP help desk after setting up a new PC with a cable modem but being unable to access the Internet. After the help desk technician has verified Layer 1 and Layer 2, what are three questions the help desk technician should ask the customer? (Choose three.)
A customer calls the ISP help desk after setting up a new PC with a cable modem but being unable to access the Internet. After the help desk technician has verified Layer 1 and Layer 2, what are three questions the help desk technician should ask the customer? (Choose three.)
- What is your subnet mask?
- What is your IP address?
- Is the NIC link light blinking?
- Can you ping the default gateway?
- Is the network cable properly attached to the cable modem?
- Is the network cable correctly connected to the network port on the PC?
Related exam: CCNA Discovery 2: DsmbISP Chapter 2 Exam
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