A user calls the help desk complaining that an application was installed on the computer and the application cannot connect to the Internet. There are no antivirus warnings and the user can browse the Internet. What is the most likely cause of the problem?
IT Exam Items Repository › Category: Cybersecurity Essentials › A user calls the help desk complaining that an application was installed on the computer and the application cannot connect to the Internet. There are no antivirus warnings and the user can browse the Internet. What is the most likely cause of the problem?
A user calls the help desk complaining that an application was installed on the computer and the application cannot connect to the Internet. There are no antivirus warnings and the user can browse the Internet. What is the most likely cause of the problem?
- permissions
- corrupt application
- need for a system reboot
- computer firewall
Explanation: When troubleshooting a user problem, look for some common issues that would prevent a user from performing a function.
Related exam: Cybersecurity Essentials Chapter 7 Quiz Answers
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