An on-site IT technician finished the removal of malware from a customer computer and installed new virus protection software. An hour after the technician left the site, the customer called the help desk to report that a critical web-based application was no longer functioning properly. Which step in the troubleshooting process did the IT technician fail to properly complete?
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Last Updated: Dec 11, 2020
IT Exam Items Repository › Category: IT Essentials › An on-site IT technician finished the removal of malware from a customer computer and installed new virus protection software. An hour after the technician left the site, the customer called the help desk to report that a critical web-based application was no longer functioning properly. Which step in the troubleshooting process did the IT technician fail to properly complete?
An on-site IT technician finished the removal of malware from a customer computer and installed new virus protection software. An hour after the technician left the site, the customer called the help desk to report that a critical web-based application was no longer functioning properly. Which step in the troubleshooting process did the IT technician fail to properly complete?
- Document findings and actions.
- Identify the problem.
- Establish a plan of action.
- Test the theory of probable cause.
- Verify full system functionality.
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