In what two ways do Level 1 and Level 2 help desk technicians attempt to solve a customer's problems? (Choose three.)
In what two ways do Level 1 and Level 2 help desk technicians attempt to solve a customer's problems? (Choose three.)
- talking to the customer on the telephone
- upgrading hardware and software
- using various web tools
- making an onsite visit
- installing new equipment
- with remote desktop sharing applications
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