What are two basic procedures of incident management? (Choose two.)

ITExamAnswers Editorial Team Last Updated: Dec 13, 2023

IT Exam Items Repository › Category: CCNA Discovery v4 › What are two basic procedures of incident management? (Choose two.)

What are two basic procedures of incident management? (Choose two.)

opening a trouble ticket
using diagnostic tools to identify the problem
surveying network conditions for further analysis
configuring new equipment and software upgrades
adhering to a problem-solving strategy
e-mailing a problem resolution to the customer

Related exam: CCNA Discovery 2: DsmbISP Chapter 2 Exam

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