What are three pieces of information a level one technician should gather from a customer? (Choose three.)

Question:
What are three pieces of information a level one technician should gather from a customer? (Choose three.)

• details of any recent changes to the computer
• description of the problem
• output from diagnostic software
• output from a remote connection to the customer computer
• current CMOS settings
• contact information

Explanation: A level one technician should gather information from the customer and solve simple problems. For more advanced diagnostics, opening the computer case, running diagnostics software, and performing remote connections, the problem should be escalated to a level two technician.
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