A technician calls the help desk with the following situation. “I installed a new sound card but it is not working correctly.” What advice should the help desk agent give to the caller?

ITExam Editorial Team Last Updated: Jun 26, 2021

IT Exam Items Repository › Category: IT Essentials › A technician calls the help desk with the following situation. “I installed a new sound card but it is not working correctly.” What advice should the help desk agent give to the caller?

A technician calls the help desk with the following situation. “I installed a new sound card but it is not working correctly.” What advice should the help desk agent give to the caller?

Set the file permissions to read and execute.
Use Device Manager to look for any driver issues or problems.
Check the permissions for this file.
Create a virtual machine with an OS that supports the application.

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