A technician is called to troubleshoot a problem where a user claims that none of the print jobs from this morning have printed. The technician sees that there is only one printer installed in the device list and it is a network printer shared with other users. What should the technician check?
IT Exam Items Repository › Category: IT Essentials › A technician is called to troubleshoot a problem where a user claims that none of the print jobs from this morning have printed. The technician sees that there is only one printer installed in the device list and it is a network printer shared with other users. What should the technician check?
A technician is called to troubleshoot a problem where a user claims that none of the print jobs from this morning have printed. The technician sees that there is only one printer installed in the device list and it is a network printer shared with other users. What should the technician check?
- the fuser assembly
- the IP address of the printer
- the user rights to the printer
- the print queue
Explanation: A networked printer might have a backed up print queue caused by the printer being offline, out of paper, or a paper jam. There might also be a document stuck in the print queue causing all of the others after it to not print. Check the printer for any issues first then check the print queue and see if sending a different document to the top of the queue or canceling the document at the top of the queue frees up the printer.
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