IT Essentials v8.0 – A+ 220-1101 Certification Practice Exam Answers

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IT Essentials (Version 7.00) – IT Essentials A+ 220-1001 Certification Practice Exam

IT Essentials ( Version 8.0) – IT Essentials A+ 220-1101 Certification Practice Exam

1. What characteristic best describes a stylus?

• an input device for playing games and flight simulation applications
• an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
• a pen-like tool that allows input by touching the surface of the screen
• a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

2. A network administrator would like to use one keyboard, mouse, and display to monitor and control multiple servers in the server room. Which device should the administrator purchase to accomplish this?

• VR headset
• KVM switch
• joystick
• digitizer

3. A small company is setting up a new remote satellite office. Employees in the remote office need to access network resources from the main office of the company. An IT manager is deciding whether to deploy thin or thick clients at the remote office. What is the key technical factor to be considered?

• network sharing requirements
• internet connection bandwidth between the main and remote office
• RAID level required
• requirements for the display screens between thin and thick clients

4. A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?

• Try to fix the problem anyway.
• Gather as much informatio​n as possible and escalate the problem.
• Tell the customer to call the printer manufacturer to fix the problem.
• Ask the customer to call again when another technician can provide a solution to the problem.

5. After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?

• Verify the solution and confirm full system functionality.
• Test the theory of probable cause.
• Document the findings, actions, and outcomes.
• Determine the next steps to resolve the problem.

6. What is a characteristic of DDR SDRAM?

• It transfers data twice per clock cycle compared to once per clock cycle for SDRAM.
• DDR SDRAM modules have double the number of pins of SDRAM memory modules.
• It is dynamic memory whereas SDRAM is static memory.
• It operates at double the voltage of SDRAM memory.

7. A user has just upgraded a gaming system with 8GB of DDR3 800 MHz RAM and still finds that the system lags during gameplay. The system has a high end graphics card, liquid cooling, and a 7,200 rpm EIDE drive. What can the user do to improve system performance?

• Change the voltage setting for the RAM.
• Replace the EIDE drive with an SSD.
• Replace the liquid cooling system with a high speed ball bearing fan cooling system.
• Add two more case fans.

8. A user has connected a USB 3.0 device to a computer using a 3 ft (1m) USB 3.0 cable. However, instead of an expected data transfer rate of up to 5 Gb/s, the user notes a data transfer rate of no more than 450 Mb/s. What is the most probable reason for this lower than expected data transfer rate?

• The device was connected to a USB 2.0 port on the computer.
• The cable used exceeds the maximum length that allows USB 3.0 to transfer data at 5Gb/s.
• The device was connected to a USB 1.1 port on the computer.
• The USB 3.0 cable is faulty.

9. A user is connecting a home entertainment system and wants to use one cable to carry all the digital video and audio signals from the source device to the LCD TV. What type of cable should the user use?

• DVI-D
• HDMI
• VGA
• S-Video

10. A user needs to connect a cable to the PC to deliver digital video signals only. Which type of cable should be used?

• VGA
• HDMI
• DVI-D
• composite
• Mini-HDMI

11. After questioning a user about the problems being experienced with a PC operating system, the support technician suspects that a recent service pack installation has failed. Which step of the troubleshooting process has the technician just concluded?

• Test the theory to determine the cause of the problem.
• Document findings, actions, and outcomes.
• Establish a theory of probable cause.
• Establish a plan of action to resolve the problem.

12. A user is setting up a home wireless network. Which type of device must the user have in order to establish the wireless network and provide access to the internet for multiple home devices?

• hub
• switch
• patch panel
• wireless router

13. A tourist is traveling through the countryside and needs to connect to the internet from a laptop. However, the laptop only has Wi-Fi and Ethernet connections. The tourist has a smartphone with 3G/4G connectivity. What can the tourist do to allow the laptop to connect to the internet?

• Use the smartphone to access web pages and then pass the web pages to the laptop.
• Enable tethering and create a hotspot.
• Use an Ethernet cable to connect the smartphone to the laptop.
• Use the smartphone to access the internet through a satellite connection and then share that connection with the laptop.

14. A user wants to purchase a monitor with a viewing area that is 44 inches wide by 16 inches high. What aspect ratio is this?

• 12:24
• 11:4
• 13:5
• 22:8

15. Which design specification criterion is most important when designing a computer that will be a thin client whose applications are accessed from a remote virtual server?

• amount of RAM
• amount of local hard drive storage
• number of processor cores
• speed of network card

16. A technician is building a workstation that will be used for virtualization. Which two components would the technician use? (Choose two.)

• dual monitors
• high-end graphics card
• liquid cooling
• maximum amount of RAM
• multicore processors

17. Which three components would a technician use in building a CAD workstation? (Choose three.)

• TV Tuner card
• high-end sound card
• specialized graphics card
• SSD
• Windows 7 Home edition
• maximum RAM

18. Which specification would be most important to consider when designing a typical business workstation?

• high-end sound card
• number of displays
• types of applications
• network connectivity speed

19. A technician suspects that a power supply is faulty. How can it be checked?

• by checking the temperature of the power supply
• by using a multimeter
• by taking apart the power supply
• by powering up the PC after disconnecting each connector in turn

20. What transfers heat away from the processor first?

• cooling fins
• thermal compound
• CPU fan
• case fans

21. Which sequence of steps is required to correctly install a heat sink and fan assembly onto a CPU in a desktop PC?
1. Apply a small amount of thermal compound to the CPU.
2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
3. Place the fan and heat sink assembly onto the CPU socket.
4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
5. Connect the assembly power cable to the CPU fan connector on the motherboard.

1. Connect the assembly power cable to the CPU fan connector on the motherboard.
2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
3. Place the fan and heat sink assembly onto the CPU socket.
4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
5. Place the correctly aligned CPU gently into the socket.

1. Place the correctly aligned CPU gently into the socket.
2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
3. Place the fan and heat sink assembly onto the CPU socket.
4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
5. Connect the assembly power cable to the CPU fan connector on the motherboard.

1. Apply a small amount of thermal compound to the CPU.
2. Align the heat sink and fan assembly retainers with the holes on the motherboard.
3. Place the correctly aligned CPU gently into the socket.
4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.
5. Connect the assembly power cable to the CPU fan connector on the motherboard.

22. A PC has an older optical drive and two newer hard disk drives Which two connector types would have to exist on the power supply unit to power on all these devices? (Choose two.)

• Molex
• Berg
• SATA
• PS/2
• FireWire

23. A technician is required to replace a faulty power supply in a desktop PC. The PC motherboard has a 24-pin ATX socket but the only available replacement power supply is one with a 20-pin connector. Delivery of new power supplies with 24-pin connectors is not expected until the next day, but the user requires the PC to be operational as soon as possible. What can the technician do in these circumstances?

• The technician can install the power supply and insert the 20-pin connector into the 24-pin socket on the motherboard.
• Power supplies with 20-pin connectors are not compatible with motherboards with 24-pin sockets, so the technician can do nothing until the new power supplies arrive.
• The technician can use a 20-pin-to-24-pin adaptor to connect the power supply to the motherboard.
• The technician can recover the 24-pin connector from the faulty power supply and attach it to the replacement power supply for connection to the motherboard.

24. A technician needs to install a new power supply in a PC that has one IDE optical drive, one SATA hard drive, and one PCIe graphics adapter that requires additional power. How many unique power connectors will the power supply require in order to connect to these devices?

• 2
• 3
• 4
• 5

25. Which three PC desktop functions are typically provided on the front panel and must be connected to the motherboard? (Choose three.)

• network activity light
• PC power button
• drive activity light
• USB connectors
• CPU temperature indicator
• audio power button

26. Which two hardware features would a technician monitor within the BIOS if a computer was suspected of overheating? (Choose two.)

• CPU clock speed
• CPU fan speed
• motherboard voltage
• hard drive speed
• Trusted Platform Module

27. A user has a computer with a single hard drive and a RAID adapter installed. Which additional component is necessary to complete the RAID installation?

• a USB connection
• a floppy disk drive
• one or more additional hard drives
• a DVD drive

28. A computer technician has recommended a data storage system that combines data striping and parity. The user has a limited budget and is prepared to forego performance to implement this system. Which RAID system would meet these requirements?

• RAID 0
• RAID 1
• RAID 5
• RAID 0+1

29. A technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?

• Ignore the dust, as it does not affect the computer.
• Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
• Use a can of compressed air to remove excess dust.
• Use a moistened cotton swab to remove excess dust.

30. A user replaced a PC CPU with a faster one, but now the PC displays a BSOD on bootup. What is the problem?

• The CPU voltage is set too high.
• The CPU multiplier has not been set.
• The front side bus is set too low.
• The CMOS settings have not been saved on bootup.

31. A computer locks up frequently, and no error message can be seen on screen. The problem occurs every time the user attempts to restart the computer. What is the most likely reason for this problem?

• The index service is not running.
• The power supply has failed.
• A startup file has become corrupted.
• The CPU is overheating.

32. What are two possible causes of a computer running slowly? (Choose two.)

• The hard drive has been partitioned.
• The hard drive is full.
• The CPU has been overclocked.
• The RAM is not compatible with the motherboard.
• Not enough RAM is installed in the system.

33. Which type of network consists of several geographically dispersed networks that cover a large area?

• LAN
• WAN
• PAN
• SAN

34. A network technician is checking a computer to see if the DHCP client is working correctly. The technician issues the ipconfig /all command. Which two parameters should the technician review? (Choose two.)

• description
• default gateway
• host name
• media state
• subnet mask

35. Which protocol automates assignment of IP addresses on a network, and which port number does it use? (Choose two.)

• DHCP
• DNS
• SMB
• 53
• 67
• 80

36. A technician is setting up a network in a new room. What is the best device to use to connect the PCs to each other and to the rest of the LAN?

• gateway
• firewall
• switch
• router

37. Which device converts digital signals to analog signals and vice versa?

• hub
• switch
• modem
• router

38. Which networking device transmits data to all ports regardless of the destination address?

• router
• switch
• hub
• firewall

39. Which device will prevent data from flooding out of every port with the exception of broadcast traffic and traffic to unknown destination addresses?

• modem
• hub
• router
• switch

40. Which two types of connector are used for fiber optic cable? (Choose two.)

• ST
• RJ-45
• RJ-11
• SC
• RCA
• BNC

41. What are plenum rated cables used for?

• for cables that are used between buildings
• for cables that are installed inside the floors and ceilings of buildings
• for cables that are used to connect workstations to wall sockets
• for cables that are used to connect computers back-to-back

42. Which tool is more commonly used to check the wire mapping on a Category 5e UTP cable once it is terminated on both ends?

• cable tester
• tone probe
• multimeter
• osciloscope

43. Which security mode supports robust encryption, and can be enabled with password authentication (personal) or server authentication (enterprise)?

• WEP
• WPA
• WPA2
• TKIP

44. What is the expected behavior of an ADSL service?

• The download rate is faster than the upload rate.
• The upload rate is faster than the download rate.
• The download and upload rates are the same.
• The user can select the upload and download rates based on need.

45. A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?

• satellite
• ISDN
• cellular
• microwave

46. A technician is troubleshooting a PC unable to connect to the network. What command should be issued to check the IP address of the device?

• tracert
• ping
• nslookup
• ipconfig

47. Because of limited space on a laptop keyboard, some keys have a dual-purpose. What are these keys called?

• control keys
• alternate keys
• special purpose keys
• function keys

48. On a laptop keyboard, which three functions can typically be accessed through the use of special function keys? (Choose three.)

• volume settings
• wireless functionality
• display brightness
• Windows Start menu
• Task Manager
• Control Panels

49. Which three components can a docking station make available to a laptop that a port replicator does not? (Choose three.)

• PS/2 ports
• additional hard drive
• additional optical drive
• USB ports
• PCI cards
• networking ports

50. A technician attempts to increase the brightness of a laptop screen by using the function keys but the attempt fails. What could be the problem?

• The laptop battery is bad.
• The video display driver is corrupt.
• The inverter has failed.
• The LCD screen has failed.

51. Where is the integrated Wi-Fi antenna typically located in a laptop?

• on the keyboard
• on the system board
• integrated into the wireless card
• above the screen

52. A technician wants to use Remote Desktop to configure another PC. Which firewall port on the remote PC should be open in order for Remote Desktop to work?

• 23
• 20 and 21
• 80
• 115
• 389
• 3389

53. What are the two widths of internal hard drives in laptops? (Choose two.)

• 1.8 inches
• 2.5 inches
• 3.5 inches
• 5.25 inches
• 3.8 inches

54. Which laptop component is required to be replaced or upgraded by a technician rather than by a computer user?

• inverter
• RAM
• hard drive
• battery

55. Which two components of a laptop can be replaced by the user? (Choose two.)

• speakers
• RAM
• keyboard
• screen
• battery

56. Which type of storage would be best in a tablet computer that belongs to a small child?

• PATA
• eSATA
• SATA
• SSD

57. A technician is troubleshooting a network connectivity problem. Pings to the local wireless router are successful but pings to a server on the Internet are unsuccessful. Which CLI command could assist the technician to find the location of the networking problem?

• tracert
• ipconfig
• msconfig
• ipconfig /renew

58. A technician troubleshooting a network problem has used CLI commands to determine that a computer has not been allocated a correct IP address from the DHCP server. Which command can the technician use to solve this problem?

• ping
• ipconfig /release
• tracert
• ipconfig /renew

59. What process takes place in a laser printer after the drum is conditioned for the new latent image?

• charging
• exposing
• developing
• fusing
• transferring

60. What type of printer requires the ribbon to be changed when producing faded and light characters?

• inkjet
• impact
• laser
• thermal

61. Which two methods are used to directly connect mobile devices such as tablets and smartphones to a data network? (Choose two.)

• WiMax
• cellular communications
• Bluetooth
• wired Ethernet
• Wi-Fi

62. For mobile devices, what are two advantages of using flash memory storage technology that is the equivalent of solid state drives? (Choose two.)

• light weight components
• power efficiency
• ease of upgrading
• high capacity
• flash memory storage is field-serviceable

63. Which two mobile device components are field replaceable? (Choose two.)

• touch screen
• SIM card
• internal SSD
• battery
• accelerometer sensors

64. Which setting must be turned on in order to share a printer in Windows 7?

• Sharing
• Share this Printer
• Windows Firewall
• File and Printer Sharing

65. What is an advantage of using a printer that is connected to a hardware print server compared with a computer-shared printer?

• A computer that shares a printer always allows for faster printing of documents.
• A hardware print server is always available to all users.
• A computer that shares a printer always prioritizes the printing tasks.
• A hardware print server will have more memory to store the print job than a computer will have that shares a printer.

66. A technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?

• Use a software print server.
• Use a computer-shared printer.
• Use a hardware print server.
• Install a second printer.

67. A user is reporting that an inkjet printer is printing colors different from what the printer should be printing. The printer has separate cartridges for each color and the user changed the cyan cartridge recently. What is the action that could fix the problem?

• Perform a printer head cleaning.
• Check for loose printer cables.
• Use a different type of paper.
• Purchase a maintenance kit.

68. Which two field replaceable units could be found in a laser printer maintenance kit? (Choose two.)

• fuser assembly
• pickup rollers
• power supply
• paper trays
• drum
• toner cartridge

69. What is best used to clean the heating element on a thermal printer?

• mild solvent
• soap foam
• isopropyl alcohol
• distilled water

70. A user notices that there is intermittent wireless connectivity on a laptop that is running a wireless PCI Express Micro card using the wireless 802.11n standard. What should the user do to fix the problem?

• Replace the PCI Express Micro card with a Mini-PCIe card.
• Replace the PCI Express Micro card with a Mini-PCI card.
• Move the laptop to a new location.
• Replace the OS on the laptop.

71. A technician connects a new LCD monitor for the first time and finds the display very pixilated. What is a possible solution to this problem?

• Set the screen to native resolution.
• Change the monitor video connector from DVI to HDMI.
• Power cycle the monitor.
• Set the screen resolution to VGA.

72. Which wireless encryption method is the least secure?

• WEP
• WPA
• AES
• TKIP

73. What kind of tool or substance is better to use to remove spilled toner on a laser printer?

• mild detergent solution
• compressed air
• regular vacuum cleaner
• special vacuum cleaner

74. Which feature will assign a computer an IP address even if there is no working DHCP server in the network?

• DNS
• ARP
• WINS
• APIPA

75. A user reports that a laser printer is printing shadow images and letters. Which part should the technician replace to correct this problem?

• network cable
• pick up roller
• drum
• fuser

76. Match the power connector to the device. (Not all options are used.)
Question

77. Refer to the exhibit. Match the type of expansion slot to the letter shown in the graphic. (Not all options are used.)

78. Refer to the exhibit. Match the letter found in the exhibit with the description. (Not all options are used.)

Question & Answer:

79. Match the connector type to its use. (Not all options are used.)
Question

80. Math the port number or numbers to the protocol. (Not all options are used.)
Question

Answer

81. A technician is building a thick client workstation that would be used to run a database and wants to ensure the best protection against errors. What type of memory would be best suited for this?

• ECC
• RDRAM
• DDR3
• DDR2

82. Which two motherboard components connect to the Northbridge chipset? (Choose two.)

• NIC
• USB 2.0 devices
• USB 3.0 devices
• FireWire devices
• RAM
• video card

83. Which two motherboard components are directly managed by the Southbridge chipset? (Choose two.)

• RAM
• CPU
• video card
• USB 3.0 devices
• FireWire devices

84. Which RAID level allows for extension of a dynamic volume without any redundancy?

• 0
• 1
• 2
• 3
• 4
• 5

85. Which adapter would a technician install in a desktop computer to enable a video signal to be recorded from a video recorder to the computer hard drive?

• video adapter
• TV tuner card
• video capture card
• network interface card

86. Which connector would be used for a laptop external hard drive?

• DVI
• eSATA
• PATA
• SATA
• S/PDIF

87. A user wants to purchase a monitor that will be light, consume the least amount of power, and provide deep dark levels in the display. Which display type would best meet these requirements?

• plasma
• LCD
• LED
• OLED

88. Which resolution would provide the best visual quality on a plasma monitor?

• native
• XGA
• VGA
• SVGA

89. Match the port number or numbers to the protocol. (Not all options are used.)

90. A network administrator is setting up the wireless network in a small office. The administrator wants to choose a wireless protocol standard that takes advantage of 5 GHz throughput but is also compatible with a few existing devices that operate at 2.4 GHz. Which wireless standard should the administrator deploy?

• 802.11ac
• 802.11n
• 802.11a
• 802.11b
• 802.11g

91. A network administrator is setting up a device for two objectives. The first objective is to store frequently visited web content on the device so that the local users can access the content quickly. Another objective is to achieve a certain level of network security by hiding the internal IP addresses. Which device should the administrator set up?

• web server
• proxy server
• authentication server
• firewall

92. A small company is setting up a web server to promote products on the internet. The company network administrator is searching for an online service that can provide the domain name and name resolution services. Which type of online service can provide such functions to the company?

• DHCP service
• DNS service
• proxy service
• web service

93. When a wireless network in a small office is being set up, which type of IP addressing is typically used on the networked devices?

• private
• network
• public
• wireless

94. A company is deploying a wireless network in the distribution facility in a Boston suburb. The warehouse is quite large and it requires multiple access points to be used. Because some of the company devices still operate at 2.4GHz, the network administrator decides to deploy the 802.11g standard. Which channel assignments on the multiple access points will make sure that the wireless channels are not overlapping?

• channels 1, 5, and 9
• channels 2, 6, and 10
• channels 1, 6, and 11
• channels 1, 7, and 13

95. A support desk technician is asking a customer a series of questions about a problem connecting to the network. Which step of the troubleshooting process is the technician applying?

• Establish a plan of action to resolve the problem.
• Test the theory to determine cause.
• Establish a theory of probable cause.
• Identify the problem.

96. A new computer workstation has been installed in a small office. The user of the workstation can print a document using a network printer on the LAN, but cannot access the Internet. What is a possible cause of the problem?

• The TCP/IP stack is not functional.
• The DHCP server IP address is misconfigured.
• The gateway IP address is misconfigured.
• The workstation is configured with a static IP address.

97. What is a result when the DHCP servers are not operational in a network?

• Workstations are assigned with the IP address 0.0.0.0.
• Workstations are assigned with the IP address 127.0.0.1.
• Workstations are assigned with IP addresses in the 169.254.0.0/16 network.
• Workstations are assigned with IP addresses in the 10.0.0.0/8 network.

98. A user complains to a technician that none of the apps that use a GPS are working properly. What should the technician do first if the GPS function is suspect?

• Calibrate the gyroscope.
• Replace the GPS antenna.
• Ensure the Location setting is enabled.
• Replace the gyroscope.

99. A teenager has asked the grandparents for a specific type of mobile technology. The grandparents do not remember the specific name of the device, but remember that the teenager wants to receive a cell phone call on it. Which technology is likely to be the one the teenager wants?

• GPS
• e-reader
• smart watch
• VR headset

100. A teenager is using a remote control unit to control a TV set. Which wireless technology is most likely being used?

• Bluetooth
• IR
• NFC
• hotspot

101. A sales representative returns to the office and connects the laptop to an external display device. The display device is powered on, but the laptop image is not showing on the display device. What are two things that should be checked? (Choose two.)

• The screen refresh rate is set correctly.
• The laptop is sending the video signal to the external device.
• The video cable is firmly connected.
• The laptop is not in sleep mode.
• The LCD backlight is properly adjusted.

102. Which mode would be best suited for a laptop that is displaying oversized images and icons?

• SVGA
• VGA
• XGA
• native

103. A user complains that the laptop display is flickering. Which two problems could cause this situation? (Choose two.)

• The track pad is dirty.
• Power to the pixels has been cutoff.
• The inverter is damaged or malfunctioning.
• The screen refresh rate is set incorrectly.
• The LCD backlight is not properly adjusted.

104. There is a shared laptop in the conference room of a company. One day an employee turns on the laptop to prepare for joining a videoconference. However, the image on the laptop display is pixilated. What should the user do first to correct the problem?

• Adjust the screen refresh rate.
• Set the display to native resolution.
• Set the display to the lowest resolution.
• Calibrate the LCD backlight.

105. A technician is called to work on a laser printer that prints vertical lines on every printed page. Which laser printer part should be checked first?

• wiper blade
• RAM
• toner cartridge
• pickup rollers

106. A technician is called to troubleshoot a problem where a user claims that none of the print jobs from this morning have printed. The technician sees that there is only one printer installed in the device list and it is a network printer shared with other users. What should the technician check?

• the fuser assembly
• the IP address of the printer
• the user rights to the printer
• the print queue

107. What are two functions of hypervisors? (Choose two.)

• to allocate physical system resources to virtual machines
• to manage virtual machines
• to partition the hard drive to run virtual machines
• to share the antivirus software across the virtual machines
• to protect the host from malware infection from the virtual machines

108. A computer technician creates a virtual environment. Which security measure should the technician take for the virtual machine running Windows 10, if any?

• Each virtual machine should have antivirus software installed.
• A hardware firewall should be placed between each virtual machine and the internet or it will be necessary to ensure that the Windows firewall is enabled on each virtual machine.
• The virtual machine must use the same secure passwords as the host computer uses.
• Because each virtual machine contains an operating system that is different from what is on the host computer, no security software is needed.

109. Which two minimum requirements should be met for a technician to enable Hyper-V on a Windows 10 computer? (Choose two.)

• 16 GB RAM
• 32- or 64-bit operating system
• 64-bit operating system
• 32-bit operating system
• 8 GB RAM
• 4 GB RAM

110. A technician is setting up a new VM. How will internet connectivity be provided to the VM?

• through an IPsec tunnel
• through a virtual NIC that connects through the host computer NIC
• through a virtual private network
• through port forwarding configuration on the firewall of the operating system used within the VM

111. Which component would be required when deploying a virtual desktop to a corporate user?

• minimum of 6 GB of RAM
• virtual NIC
• metered service
• SSD

112. What would a technician require in order to install a hypervisor on a client machine?

• virtualization software
• multiple storage drives
• a server housed by a cloud service provider
• an SSD

113. Which character of the Cloud model provides easy monitoring, controlling, reporting, and billing for both the provider and customers?

• rapid elasticity
• broad network access
• on-demand self-service
• resource pooling
• measured service

114. A company uses cloud services and is setting up a new switch supplied by the cloud provider. Which cloud model is used by the company?

• SaaS
• DaaS
• IaaS
• PaaS

115. A company owns servers for a particular corporate application. The servers are housed in an external data center. The company has an agreement with a cloud provider to spin up additional servers for the same application during peak usage. Which cloud model is the company using?

• community
• hybrid
• private
• public

116. A company has a few employees that are designers. The designers do not have the CAD application loaded on their local computer. Instead, the designers use a CAD application hosted by the application developer. Which type of virtualization is the company using?

• IaaS
• DaaS
• PaaS
• SaaS

117. A professor is searching through a large box of unused cables and connectors in the classroom. As a test, the professor hands a ribbon cable to a student. The cable has 3, 40-pin connectors. The professor tells the student the cable connects to the motherboard and internal drives. What type of cable is the student holding?

• fiber optic cable
• IDE cable
• HDMI cable
• serial cable

118. After continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem? (Choose two.)

• hard drive
• CPU
• RAID
• display port or display
• power supply
• surge strip

119. A user needs to connect to Cisco.com but does not know the IP address for this website. What type of server will translate the website name into an IP address?

• DHCP
• DNS server
• FTP server
• print server

120. A technician is searching through a storage locker and finds a cloud-based network controller. What is the purpose of this device?

• It is a device that allows a network administrator to manage many remote networking devices from a central location.
• It connects networks and forwards traffic to remote networks by using IP addressing information.
• It is placed between two or more networks and protects data and equipment from unauthorized access.
• It uses radio waves to provide network access to wireless devices.

121. A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?

• Reset the page counter.
• Connect the printer using wireless.
• Check the vibration of the crystals.
• Install a USB hub.
• Manually add the printer IP address.

122. A receptionist is complaining about the following printer issue: The print queue seems to be functioning properly, but the printer does not print. What are two possible causes of this issue? (Choose two.)

• The print queue is overloaded.
• The printer does not have enough RAM.
• There is a bad cable connection.
• A test page was never printed.
• The wrong printer type has been selected.
• The printer has an error such as out of paper, out of toner, or paper jam.

123. When a co-worker steps into another office, the co-worker notices that the computer is making a loud clicking noise and asks about it. The technician is contacted to investigate. Which device should the technician check first?

• monitor
• hard drive
• CPU fan
• CPU

124. A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

• Use Device Manager.
• Check the Startup folder.
• Bring up a command prompt and type ipconfig.
• Swap the data cables of the mechanical drive and the SSD.

Case 2:

• Bring up a command prompt and type ipconfig.
• Use the Disk Management Control Panel.
• Swap the data cables of the mechanical drive and the SSD.
• Use the Msconfig utility.

Case 3:

• Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.
• Use File Explorer.
• Remove the drive and attach it to the SATA port used by the SSD. Reboot the computer and see if the drive is recognized.
• Bring up a command prompt and type ipconfig.

125. A technician is working on a laptop and a key on the keyboard is not responding as it should. What is a possible solution for this situation?

• Ensure that Bluetooth is not activated.
• Clean with compressed air.
• Recharge the battery.
• Check the display settings.

126. An art appreciation college professor wants to apply for a technology grant to allow students to have a virtual tour of the Louvre Museum in Paris, France. Which mobile technology should the professor request to accomplish this goal?

• smart watch
• e-reader
• VR headset
• GPS

127. In setting up a small office network, the network administrator decides to assign private IP addresses dynamically to workstations and mobile devices. Which feature must be enabled on the company router in order for office devices to access the internet?

• UPnP
• MAC filtering
• QoS
• NAT

128. A computer technician has successfully returned a laptop to full operation and verified system functionality. Actions the technician performed included modifying the registry and applying patches to the operating systems. What is the next step in the troubleshooting process that the technician should do?

• Document the solution.
• Consult manufacturer manuals and repair logs.
• Reboot the computer.
• Re-attach and test all peripherals.

129. A user complains that the image on a laptop looks dull and pale. What is the most likely cause of the problem?

• The LCD backlight is not properly adjusted.
• The display properties are set incorrectly.
• The screen refresh rate is set incorrectly.
• The inverter is damaged or malfunctioning.

130. A user reports that a computer is unable to print on an inkjet printer. The technician has determined that there is no paper in the paper bin. What is the next step in the troubleshooting process?

• Determine the exact cause.
• Document the findings.
• Verify system functionality.
• Establish a plan of action.

131. A user reports that a “Document failed to print” message appears every time the network printer is restarted. What could be a cause of the problem?

• The fuser is faulty.
• The IP address assigned to the printer is a duplicate IP address.
• The IP address on the printer is statically assigned.
• The user rights to the printer have been configured incorrectly.

132. A computer technician is asked to configure a workstation with two virtual machines. What would be the purpose of the configuration?

• to allow multiple applications, that require more RAM than is installed, to be active simultaneously
• to increase the performance of the computer
• to have two separate operating systems running at the same time on one computer
• to have redundancy in case of hard drive failure

133. What is meant by a cloud service being metered?

• The company is allowed unlimited access to a service during specific periods of time.
• The company is charged a monthly or annual fee for a specific service.
• The company is charged based on the amount of service used.
• A special device is attached to the demarcation point where the service provider network ends and the company network starts.

134. A company is setting up one new laser printer on every floor. What type of server will store the print jobs in a queue and then spool them to the device when it is ready?

• FTP server
• DHCP
• print server
• DNS server

135. A technician is searching through a storage locker and finds a router. What is the purpose of this device?

• It uses radio waves to provide network access to wireless devices.
• It connects networks and forwards traffic to remote networks by using IP addressing information.
• It is placed between two or more networks and protects data and equipment from unauthorized access.
• It is an all-in-one security appliance that includes IDS/IPS functionality as well as stateful firewall services.

136. An office assistant in a law firm is trying to print many large legal documents but is getting “memory overload” error messages from the printer. What should the technician do to resolve the issue?

• Connect the printer using wireless.
• Update the OS.
• Replace the pickup roller.
• Update the BIOS.
• Add more memory to the printer.

137. Which statement is correct about applying firmware updates?

• The firmware updates can be installed automatically using the Windows Service Pack utility.
• Firmware updates should not be included as part of the preventive maintenance program.
• Firmware updates are sometimes irreversible.
• It is possible to use the Roll Back feature to reverse the change.

138. What are two possible causes of a computer running slowly? (Choose two.)

• Not enough RAM is installed in the system.
• The computer is overheating.
• The hard drive has been partitioned.
• The RAM is not compatible with the motherboard.
• The CPU has been overclocked.

139. A Mac user wants to connect an iMac as a display for a MacBook Pro. What type of cable would provide a high-speed (up to 20 Gbps) direct connection of the two devices?

• Lightning cable
• Video Graphics Array (VGA)
• Thunderbolt cable
• telephone cable

140. A technician has been called in to investigate a problem with the computer rebooting randomly throughout the day. What two pieces of hardware could cause this problem? (Choose two.)

• CPU
• BIOS
• RAID
• surge strip
• wireless NIC
• power supply

141. A technician is setting up a server that requires two connections between the client and the server, one for commands and replies, the other for the actual transfer of files. What type of server will accomplish this task?

• print server
• DNS server
• FTP server
• web server

142. All documents printed by the laser printer in the branch office have ghost or shadow images appearing on the paper. What should the technician do to resolve the issue?

• Update the OS.
• Update the BIOS.
• Connect the printer using wireless.
• Replace the drum.
• Configure the printer for duplex printing.

143. While working in a computer training room, the technician notices that one computer emits a loud clicking noise. Which device should the technician check first?

• monitor
• internal speaker
• optical drive
• hard drive

145. A technician is working on a laptop and GPS is not functioning. What is a possible solution for this situation?

• Check the display settings.
• Check the fan on the GPU.
• Verify that airplane mode is not activated.
• Recharge the battery.

Case 2:

• Verify the status of service.
• Ensure that only one app is open at a time.
• Recharge the battery.
• Check the display settings.

146. A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?

• Add more RAM to the printer.
• Connect the printer using wireless.
• Replace the pickup roller.
• Update the OS.
• Update the BIOS.

147. A technician is setting up an environment where popular and frequently accessed web pages are stored locally on the internal network. What type of server will accomplish this task?

• print server
• DHCP
• proxy server
• DNS server

148. A manager is complaining about the following printer issue: The printer is printing incorrect colors. What are two possible causes of this issue? (Choose two.)

• An incorrect cartridge could be installed.
• The print heads might need to be cleaned and calibrated.
• The printer lid has not been closed securely.
• The printer is using the wrong cable.
• The print queue is overloaded.

149. A user wants to connect a laptop to a high definition TV. What type of cable would provide both audio and video signals?

• HDMI cable
• coaxial cable
• fiber optic cable
• Video Graphics Array (VGA)

150. A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)

• exterior case
• keyboard
• CPU
• optical drive
• RAM

151. Which type of storage would be best in a laptop computer that belongs to a small child?

• PATA
• eSATA
• SATA
• SSD

152. A network administrator in a corporate headquarters office is setting up a new laptop for a new employee. What type of service will provide an IP address for the new device?

• FTP server
• DHCP
• print server
• web server
• Navigation Bar

153. While a user is working on a spreadsheet, the computer reboots. What are two components that could cause this issue? (Choose two.)

• wireless NIC
• ROM
• BIOS
• CPU
• RAID
• power supply

154. A network administrator is searching through a large box of unused cables and connectors. The administrator pulls out a cable that has connectors with 3 rows and 15 pins and is used for connecting analog video. What type of cable is the administrator looking at?

• Video Graphics Array (VGA)
• HDMI cable
• coaxial cable
• fiber optic cable

155. What characteristic best describes a touch screen?

• an input device that recognizes touch and pressure as instructions
• an output device used to present information from a laptop onto a screen
• an output device that uses LED, LCD, or OLED technology
• a head-mounted device that provides head-motion and eye-tracking sensors and displays three-dimensional images

156. What characteristic best describes a projector?

• an output device used to present information from a laptop onto a screen
• an output device that uses LED, LCD, or OLED technology
• a head-mounted device that provides head-motion and eye-tracking sensors and displays three-dimensional images
• an input device often used to provide secure access to locations or devices by using voice, facial, or fingerprint recognition

157. What characteristic best describes an AR headset?

• a head-mounted device that superimposes images and audio over a real world image and can provide users immediate access to information about their real surroundings
• an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
• an input device for playing games and flight simulation applications
• a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

158. What characteristic best describes a signature pad?

• an input device that provides verification of package delivery by digitizing a written name
• an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
• an input device for playing games and flight simulation applications
• a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

159. What characteristic best describes a magstripe reader?

• an input device that reads encoded information from the back of plastic cards
• an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
• an input device for playing games and flight simulation applications
• a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

160. What characteristic best describes a barcode scanner?

• an input device that reads barcodes affixed to most retail products
• an input device that digitizes an image by placing the document on a flat glass surface and scanning from underneath
• an input device for playing games and flight simulation applications
• a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers

161. What characteristic best describes a keyboard?

• the first type of input device used for creating documents and emails
• an input device for playing games and flight simulation applications
• a device that allows the use of one set of keyboard, mouse, and monitor to control multiple computers
• an input device that recognizes touch and pressure as instructions

162. What characteristic best describes an NFC device?

• an input device allowing users to pay for a product by tapping their credit card or smartphone on another device
• an input device that reads barcodes affixed to most retail products
• an input device that reads encoded information from the back of plastic cards
• a pen-like tool that allows input by touching the surface of the screen

163. What characteristic best describes a mouse?

• the first type of input device used to navigate the graphical user interface
• an input device allowing users to pay for a product by tapping their credit card or smartphone on another device
• an input device that reads barcodes affixed to most retail products
• an input device that reads encoded information from the back of plastic cards

164. A university is upgrading the backbone network that connects all of the buildings on campus together. What type of cabling would be recommended in this situation?

• fiber optic cable
• internal SCSI cable
• Ethernet Category 5e cable
• Video Graphics Array (VGA)

165. A student is searching through a large box of unused cables and connectors in the classroom. The student finds a ribbon with connectors with 50 pins arranged in 2 rows. The student learns that cable connects to the motherboard and internal drives. What type of cable is the student holding?

• internal SCSI cable
• HDMI cable
• coaxial cable
• fiber optic cable

166. A manager has requested a higher capacity external hard drive for local backups of the company laptop. What type of cable could network support use to connect the external hard drive?

• USB cable
• Video Graphics Array (VGA)
• telephone cable
• HDMI cable

167. For two days in a row, a user has noticed that the computer reboots several times before it eventually starts. What are two suspect components? (Choose two.)

• CPU
• power supply
• BIOS
• motherboard
• ROM
• wireless NIC

168. A network analyst is setting up a server that uses a store-and-forward method of sending, storing, and retrieving electronic messages across a network. What type of server is the analyst setting up?

• email server
• FTP server
• print server
• web server

169. A manager works remotely and needs to access classified information on the web servers within the company head office. What type of server uses the secure HTTP (HTTPS) for exchanging text, graphic images, sound, and video on the web?

• web server
• print server
• DNS server
• FTP server

170. An administrator is setting up a framework to support access control on a network device. What type of server is able to control those who are permitted to access a network and track what actions they perform while accessing the network?

• authentication server
• DHCP
• DNS server
• print server

171. What network service controls those who are permitted to access a network, what they can do while they are there, and track what actions they perform while accessing the network?

• AAA
• DHCP
• DNS server
• print server

172. A technician is searching through a storage locker and finds an access point. What is the purpose of this device?

• It uses radio waves to provide network access to wireless devices.
• It is an all-in-one security appliance that includes IDS/IPS functionality as well as stateful firewall services.
• It is placed between two or more networks and protects data and equipment from unauthorized access.
• It connects networks and forwards traffic to remote networks by using IP addressing information.

173. A technician is searching through a storage locker and finds a firewall. What is the purpose of this device?

• It is placed between two or more networks and protects data and equipment from unauthorized access.
• It is an all-in-one security appliance that includes IDS/IPS functionality as well as stateful firewall services.
• It connects multiple end devices and can be configured for VLANs and port security.
• It is a device whose sole purpose is to connect end devices and to microsegment a LAN.

174. A technician is searching through a storage locker and finds an Ethernet NIC. What is the purpose of this device?

• It is needed to connect a computer to a wired local-area network.
• It uses radio waves to provide network access to wireless devices.
• It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
• It connects networks and forwards traffic to remote networks by using IP addressing information.

175. A technician is searching through a storage locker and finds a Cisco ASA 5505-X (UTM). What is the purpose of this device?

• It is an all-in-one security appliance that includes IDS/IPS functionality as well as stateful firewall services.
• It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
• It connects multiple end devices and can be configured for VLANs and port security.
• It uses radio waves to provide network access to wireless devices.

176. A technician is searching through a storage locker and finds a wireless NIC. What is the purpose of this device?

• It is needed to connect a computer or smart device to an 802.11 network.
• It uses radio waves to provide network access to wireless devices.
• It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
• It connects networks and forwards traffic to remote networks by using IP addressing information.

177. A technician is searching through a storage locker and finds a repeater. What is the purpose of this device?

• It is used to regenerate weak signals to extend the distance a signal can travel.
• It uses radio waves to provide network access to wireless devices.
• It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
• It connects networks and forwards traffic to remote networks by using IP addressing information.

178. A technician is searching through a storage locker and finds a patch panel. What is the purpose of this device?

• It provides a wired or wireless connection between end devices, switches, and routers and in some cases, can regenerate weak signals.
• It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
• It connects multiple end devices and can be configured for VLANs and port security.
• It uses radio waves to provide network access to wireless devices.

179. A technician is searching through a storage locker and finds a hub. What is the purpose of this device?

• It is a legacy device that connects end devices and where traffic from one connected device floods out to every other connected device.
• It uses radio waves to provide network access to wireless devices.
• It is a device whose sole purpose is to connect end devices and to microsegment a LAN.
• It connects networks and forwards traffic to remote networks by using IP addressing information.

180. Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?

• Calibrate the printer.
• Install a USB hub.
• Check the vibration of the crystals.
• Connect the printer using wireless.
• Reset the page counter.

181. A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?

• Check that the printer is plugged into a power source.
• Install a USB hub.
• Check the vibration of the crystals.
• Connect the printer using wireless.
• Reset the page counter.

182. Students who use the same printer are complaining that recently printed documents contain unknown characters. What should the technician do to resolve the issue?

• Re-install the printer driver.
• Power cycle the printer.
• Check the vibration of the crystals.
• Install a USB hub.
• Reset the page counter.

183. A photographer is complaining about the following printer issue: The printer issues a “Document failed to print” message. What are two possible causes of this issue? (Choose two.)

• A cable is loose or disconnected.
• The printer is no longer shared.
• The paper tray is flimsy.
• The print queue is overloaded.
• The printer lid has not been closed securely.

184. A reporter is complaining about the following printer issue: The paper jams when the printer is printing. What are two possible causes of this issue? (Choose two.)

• The printer could be dirty.
• The humidity could be high and that causes the paper to stick together.
• The laser printer is emitting too much radiation.
• The printer does not have enough RAM.
• The print queue is overloaded.

185. A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)

• The toner cartridge is low.
• The paper might be incompatible with the printer.
• The wrong printer type has been selected.
• The printer does not have enough RAM.
• The print queue is overloaded.

186. A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)

• The contrast of the screen may be set too low.
• The printer is not turned on.
• The room temperature is above normal.
• The print queue is overloaded.
• The printer lid has not been closed securely.

187. A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)

• The paper-feed tray might not be firmly adjusted against the edges of the printer.
• The paper might be loaded incorrectly.
• Print jobs are being sent to the wrong printer.
• The wrong printer type has been selected.
• The laser printer is emitting too much radiation.

188. A photographer is complaining about the following printer issue: The paper is not being fed into the printer. What are two possible causes of this issue? (Choose two.)

• The paper may be wrinkled.
• The printer could be set to print to a different paper size than is currently loaded.
• The paper tray is flimsy.
• A test page was never printed.
• The wrong printer type has been selected.

189. A reporter is complaining about the following printer issue: The printer is printing unknown characters. What are two possible causes of this issue? (Choose two.)

• The wrong or an outdated printer driver is installed.
• The printer has a loose connection.
• The laser printer is emitting too much radiation.
• A test page was never printed.
• The wrong printer type has been selected.

190. While a technician is installing a printer, the technician hears a loud clicking noise. Which device should the technician check first?

• hard drive
• RAM
• optical drive
• monitor

191. Every time a user turns on the computer in the morning, the user hears a loud clicking noise. Which device should the technician check first?

• hard drive
• optical drive
• CPU fan
• CPU

192. When a user turns on a workstation, the screen displays an “Invalid Boot Disk” error. The user calls the help desk. Which device should the technician check first?

• hard drive
• power supply
• CPU fan
• CPU

193. A computer has two mechanical hard drives. The second drive (D:) is used for data storage. When trying to save an email attachment to the local hard drive, the user notices that the D: drive is not an option. What should the technician do to see if the drive is recognized by the operating system?

• Use File Explorer.
• Bring up a command prompt and type ipconfig.
• Swap the data cables of the mechanical drive and the SSD.
• Remove the drive and attach it to the SATA port used by the SSD. Reboot the computer and see if the drive is recognized.

194. A laptop has an NVMe drive (C:) and a mechanical hard drive (D:). When the user tries to save a spreadsheet to the D: drive, the user notices that the D: drive is not there. What should the technician do to see if the drive is recognized by the operating system?

• Use the Disk Management Control Panel.
• Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.
• Bring up a command prompt and type ipconfig.
• Determine if the hard drive service is set to start automatically.
• Swap the data cables of the mechanical drive and the SSD.

195. A computer has an SSD for the operating system and applications and uses another mechanical hard drive for data storage. The user reports that data can no longer be saved to the mechanical hard drive. What should the technician do to see if the drive is recognized by the operating system?

• Use Device Manager.
• Remove the drive and attach it to the SATA port used by the SSD. Reboot the computer and see if the drive is recognized.
• Open a web browser and type the following: http://127.0.0.1. Verify if both drives appear in the list.
• Bring up a command prompt and type ipconfig.

196. A technician is working on a laptop and an error message about decryption appears when opening an email. What is a possible solution for this situation?

• Install an appropriate certificate.
• Check the display settings.
• Check the fan on the GPU.
• Ensure that Wi-Fi is turned off.
• Check the screen refresh rate.
• Replace the digitizer.
• Update all security apps.

197. A Windows 10 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?

• the printer that is set as the default printer
• the software-based printer that is used to create PDF files
• the software-based printer that is used to create XPS files
• a manual selection, which is always needed

198. What problems can be resolved by implementing QoS and traffic engineering protocols in an enterprise VoIP network?

• excessive latency and jitter
• unexpected infrastructure disruptions
• excessive noise and interference
• the inability to transfer calls

199. Which two devices commonly make use of Power over Ethernet (PoE)? (Choose two.)

• IP phones
• wireless access points
• network printers
• network storage devices
• wireless speakers

200. Which network device is used to ensure that each server, providing the same service on a network, is used as much as the others on that network?

• load balancer
• router
• client
• wireless access point

201. A technician is building a gaming computer with a PCIex16 graphics card. The graphics card requires 100 watts of power to run. How will this power be supplied?

• from the PCIe slot on the motherboard
• from the AGP slot on the motherboard
• from the PCIe slot on the motherboard, together with a separate PCIe power connector from the power supply
• from the PCIe power connector from the power supply

202. Match the Wi-Fi standard with the maximum supported speed.

203. Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?

• The printer is connected to the wrong port. Modify the port.
• Check the vibration of the crystals.
• Install a USB hub.
• Connect the printer using wireless.
• Reset the page counter.