A user calls the help desk with the following situation. “I was updating my operating system software and the power went out before it finished. My PC terminates before the boot process is complete.” What advice should the help desk agent give to the caller?
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Last Updated: Dec 19, 2022
IT Exam Items Repository › Category: IT Essentials › A user calls the help desk with the following situation. “I was updating my operating system software and the power went out before it finished. My PC terminates before the boot process is complete.” What advice should the help desk agent give to the caller?
A user calls the help desk with the following situation. “I was updating my operating system software and the power went out before it finished. My PC terminates before the boot process is complete.” What advice should the help desk agent give to the caller?
- Set the file permissions to read and execute.
- Press F8 during the boot process to use the last known good configuration.
- If using Windows, set the idle timeout and screen lock.
- Create a virtual machine with an OS that supports the application.
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