A user reports that the computer occasionally loses connectivity to the wireless network. The technician checks the configuration on the user's computer and then replaces the wireless access point with a known good one. What structured troubleshooting method is the technician using to solve the problem?
IT Exam Items Repository › Category: Network Support and Security › A user reports that the computer occasionally loses connectivity to the wireless network. The technician checks the configuration on the user's computer and then replaces the wireless access point with a known good one. What structured troubleshooting method is the technician using to solve the problem?
A user reports that the computer occasionally loses connectivity to the wireless network. The technician checks the configuration on the user's computer and then replaces the wireless access point with a known good one. What structured troubleshooting method is the technician using to solve the problem?
- Comparison
- Bottom-up
- Divide-and-Conquer
- Substitution
Explanation: The technician replaces a suspected bad piece of equipment with a known-good one. This represents the Substitution method of troubleshooting.
Related exam: Network Support and Security 1.7.3 Network Support Quiz
Related exam: Network Support and Security: My Knowledge Check Answers
About The Author
The ITExamAnswers Editorial Team is a dedicated group of certified IT professionals and network engineers. We rigorously review, verify, and update all exam materials to ensure you receive the most accurate and reliable resources for your certification journey.
