An administrator calls the help desk with the following situation. “I need to make changes to a file. I can open it but I am unable to make changes.” What advice should the help desk agent give to the caller?

Last Updated: Dec 29, 2022
IT Exam Items Repository › Category: IT Essentials › An administrator calls the help desk with the following situation. “I need to make changes to a file. I can open it but I am unable to make changes.” What advice should the help desk agent give to the caller?

An administrator calls the help desk with the following situation. “I need to make changes to a file. I can open it but I am unable to make changes.” What advice should the help desk agent give to the caller?

  • Check the permissions for this file.
  • Set the file permissions to read and execute.
  • Create a virtual machine with an OS that supports the application.
  • If using Windows, set the idle timeout and screen lock.

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