Refer to the exhibit. A user turns on a PC after it is serviced and calls the help desk to report that the PC seems unable to reach the Internet. The technician asks the user to issue the arp –a and ipconfig commands. Based on the output, what are two possible causes of the problem? (Choose two.)

Last Updated: Jan 4, 2025
IT Exam Items Repository › Category: CCNA › Refer to the exhibit. A user turns on a PC after it is serviced and calls the help desk to report that the PC seems unable to reach the Internet. The technician asks the user to issue the arp –a and ipconfig commands. Based on the output, what are two possible causes of the problem? (Choose two.)

Refer to the exhibit. A user turns on a PC after it is serviced and calls the help desk to report that the PC seems unable to reach the Internet. The technician asks the user to issue the arp –a and ipconfig commands. Based on the output, what are two possible causes of the problem? (Choose two.)

  • The IP configuration is incorrect.
  • The network cable is unplugged.
  • The DNS server address is not configured.
  • The subnet mask is configured incorrectly.
  • The default gateway device cannot be contacted.

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