Using a systematic troubleshooting approach, a help desk technician suspects a problem at Layer 3 of the OSI model. In gathering information, which two questions are associated with Layer 3? (Choose two.)

Last Updated: Nov 23, 2023
IT Exam Items Repository › Category: Networking Essentials › Using a systematic troubleshooting approach, a help desk technician suspects a problem at Layer 3 of the OSI model. In gathering information, which two questions are associated with Layer 3? (Choose two.)

Using a systematic troubleshooting approach, a help desk technician suspects a problem at Layer 3 of the OSI model. In gathering information, which two questions are associated with Layer 3? (Choose two.)

  • From the PC, is the default gateway reachable using the ping command?
  • Is there a link light on the network card?
  • Is the PC configured for DHCP?
  • Is the network cable plugged in?
  • Does a browser connection to http://www.cisco.com work?

Explanation: IP address configuration and the ping command are associated with Layer 3 protocols. Visiting a web server is associated with the application layer. An Ethernet cable connection and NIC are associated with Layer 1 functions.

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