What customer support procedure would likely cause an upset customer to become more upset?

Last Updated: Aug 26, 2020
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What customer support procedure would likely cause an upset customer to become more upset?

  • Ask the customer to do obvious or unnecessary steps.
  • Reiterate that you want to solve the problem.
  • Follow a step-by-step approach to solving the problem.
  • Apologize for the wait time if there has been no wait time.

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