What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?
What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?
- Establish a good rapport with the customer.
- Give the customer one minute to speak before taking over the conversation.
- Put the customer on hold.
- Spend time explaining the cause of the problem to the customer.
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