What is Cisco Finesse?
- an easy-to-use collaboration solution that keeps individuals and teams connected anytime and anywhere
- a network management and analytics platform for Cisco Digital Network Architecture
- a browser-based contact center agent and supervisor desktop
- an application to manage phone users, phones, directory numbers, and to connect and manage calls to the desired destinations
Explanation: Cisco Finesse is a contact center agent and supervisor desktop that is browser-based and comes with many APIs.
Related exam: 8.8.4 Module 8: Cisco Platforms and Development Quiz
