What two pieces of information should a help desk technician document while troubleshooting connectivity issues with an end user? (Choose two.)

Last Updated: Dec 13, 2023
IT Exam Items Repository › Category: CCNA Discovery v4 › What two pieces of information should a help desk technician document while troubleshooting connectivity issues with an end user? (Choose two.)

What two pieces of information should a help desk technician document while troubleshooting connectivity issues with an end user? (Choose two.)

  • if the user can ping the default gateway address
  • if the word processing software is installed correctly
  • the CPU clock speed of the computer
  • the number of network jacks that are in the room
  • whether the PC uses dynamic or static IP addressing

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