When does a level one technician prepare an escalated work order?

ITExamAnswers Editorial Team Last Updated: Sep 1, 2020

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When does a level one technician prepare an escalated work order?

when a problem requires that the technician ask questions and document responses
when a technician is able to answer the questions of the customer and solve the problem
when a problem cannot be resolved within a predetermined amount of time
when a technician must enter information using support software

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