Which statement describes a best practice related to time management?

Last Updated: Aug 26, 2020
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Which statement describes a best practice related to time management?

  • The technician can take the call of another technician, even without permission to do so.
  • The technician should give better service to a customer for whom the technician feels more sympathy.
  • The technician should take the easier calls first, regardless of the urgency.
  • The technician should make sure to call the customer back as close to the callback time as possible.

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