Which step in the troubleshooting process describes steps that were taken and repair processes that were performed previously?
- documentation of the problem and its solution
- preparation of a plan of action
- identification of the problem
- implementation of the solution
Explanation: Documentation of all steps taken in troubleshooting, even the ones that did not solve the issue, is a valuable reference should the same or similar problem occur again. Good documentation can save hours of trying to remember how a problem was fixed in the past.
Related exam: Networking Essentials 3.0 Checkpoint Exam: Cisco Devices and Troubleshooting Network Issues
