Which structured troubleshooting method attempts to resolve the problem by changing elements in the problem device or configuration to be consistent with a working one?

Last Updated: Jun 11, 2023
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Which structured troubleshooting method attempts to resolve the problem by changing elements in the problem device or configuration to be consistent with a working one?

  • Bottom-Up
  • Top-Down
  • Divide-and-Conquer
  • Follow-the-Path
  • Substitution
  • Comparison
  • Educated Guess

Explanation: The comparison method attempts to use a working device or configuration as a model for correcting an issue in the problem device or configuration.

Related exam: 20.1.5 Check Your Understanding - The Troubleshooting Process

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