A technician calls the help desk with the following situation. "I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices." What advice should the help desk agent give to the caller?
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Last Updated: Jun 14, 2023
IT Exam Items Repository › Category: IT Essentials 8 › A technician calls the help desk with the following situation. "I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices." What advice should the help desk agent give to the caller?
A technician calls the help desk with the following situation. "I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices." What advice should the help desk agent give to the caller?
- Check the IP address configuration on the new PC, because the default gateway may be incorrect.
- Create a virtual machine with an OS that supports the application.
- Set the file permissions to read and execute.
- If using Windows, set the idle timeout and screen lock.
Related exam: IT Essentials (Version 8.0) - IT Essentials A+ 220-1102 Certification Practice Exam
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