A user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?
IT Exam Items Repository › Category: CCNP › A user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?
A user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?
- Escalate the issue to the desktop support group.
- Contact the ISP to determine if there is an issue on the ISP side.
- Swap out the patch cable between the user PC and the switch to determine if that solves the problem.
- View the route table on the core router to determine if there is a routing issue.
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