In which structured troubleshooting process phase would a network engineer ask questions such as "When did it last work?" or "Has it ever worked?"
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In which structured troubleshooting process phase would a network engineer ask questions such as "When did it last work?" or "Has it ever worked?"
- propose a hypothesis phase
- gather facts phase
- solve the problem phase
- define the problem phase
- analyze information phase
- eliminate possibilities phase
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