A user visits the service desk and complains of a swollen smartphone battery. What are three possible causes for the problem? (Choose three.)

Last Updated: Dec 29, 2022
IT Exam Items Repository › Category: IT Essentials › A user visits the service desk and complains of a swollen smartphone battery. What are three possible causes for the problem? (Choose three.)

A user visits the service desk and complains of a swollen smartphone battery. What are three possible causes for the problem? (Choose three.)

  • The battery is defective.
  • The battery has been overcharged.
  • The battery is not holding a charge.
  • The battery has passed its usage period.
  • An incompatible charger has been used.
  • The smartphone settings are incorrectly configured.

Explanation: A swollen smartphone battery could have several causes, including being overcharged, being charged with an incompatible charger, or the battery itself could be defective.

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