ITE v7.0 Certification Checkpoint Exam #3 Chapters 7-8 Exam Answers

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Assessment Description: This exam will cover material from Chapters 7 and 8 of the ITE 7.0 curriculum. This exam will be scored using the Weighted Model where each MCSA (Multiple-Choice Single-Answer) is worth two points and each MCMA (Multiple-Choice Multiple-Answer) is worth one point for each correct option.

1. A user cannot open several apps on a cell phone and takes the device into a repair shop. What is one possible cause for this situation?

  • The apps that do open are using too many resources.
  • The apps do not have the required root-level permission to operate.
  • The apps were installed on a memory card and the card has been removed.
  • The apps are in an area of memory storage that is corrupt and can no longer be used.

Explanation: When several apps will not open, the apps might have been moved between storage options or installed to a flash memory card that has been removed. Reinstall the apps or reinsert the memory card.

2. A user visits the service desk and complains of a swollen smartphone battery. What are three possible causes for the problem? (Choose three.)

  • The battery is defective.
  • The battery has been overcharged.
  • The battery is not holding a charge.
  • The battery has passed its usage period.
  • An incompatible charger has been used.
  • The smartphone settings are incorrectly configured.

Explanation: A swollen smartphone battery could have several causes, including being overcharged, being charged with an incompatible charger, or the battery itself could be defective.

3. A user in a law firm has a locally attached laser printer. The user wants to make it available to other office workers. What are two disadvantages of sharing a locally attached printer? (Choose two.)

  • The computer may perform slowly at times.
  • An Ethernet NIC must be installed on the printer.
  • All other office workstations must use the same printer driver.
  • Documents sent to the printer will leave a copy on the computer.
  • The printer is not available if the computer is rebooted or shutdown.

Explanation: The computer sharing the printer uses its own resources to manage the print jobs coming to the printer. If the computer user on the desktop is working at the same time as a user on the network is printing, the desktop computer user might notice a performance slowdown. In addition, the printer is not available to others if the user reboots or powers off the computer connected to the shared printer.

4. A technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?

  • Use a software print server.
  • Use a computer-shared printer.
  • Use a hardware print server.
  • Install a second printer.

Explanation: A hardware print server allows many users to print to the same printer without using the resources of any computer. A computer-shared printer uses a computer to manage all of the print jobs. There is no software print server. Installing a second printer would reduce the print jobs on any one computer, but would still use computer resources.

5. A user is looking for a laptop with touchscreen capabilities. Which technology makes the display of a laptop a touchscreen?

  • LED
  • OLED
  • inverter
  • digitizer

Explanation: A digitizer is a special glass piece attached to the front of the screen on a laptop. The digitizer converts the touch actions (press, swipe, etc.) into a digital signal that is processed by the laptop so that the displayed content will change accordingly.

6. A large department store is deploying a new method of payment that allows a shopper to make a payment by placing a smartphone on a sensing device. Which service must be enabled on smartphones to support this technology?

  • IR
  • NFC
  • Wi-Fi
  • Bluetooth

Explanation: Near Field Communication (NFC) enables mobile devices to establish radio communications with other devices by placing the devices close together or by touching them together.

7. A user has a locally attached printer and is sharing it with coworkers in an office. A coworker is trying to print a long document and a print spooler error message appears. What should the user do to try to solve the problem?

  • Reboot the computer.
  • Reinstall the printer driver.
  • Reconfigure the printer port.
  • Test the printer by having the coworker send a small file to the printer.

Explanation: The print spooler error message indicates that the printer service has stopped or is not working properly. The user can either try to start the print spooler or reboot the computer, which will restart the printer service.

8. A user is installing a local laser printer and prints a test page after installation. However, the printer prints unknown characters. What is the most likely cause of the problem?

  • The toner cartridge is low.
  • The cable connection is loose.
  • The toner cartridge is defective.
  • An incorrect printer driver is installed.

Explanation: The problem is caused by a wrong or outdated print driver installed in the computer. A print driver is a piece of software on a computer that converts the data to be printed to a format that a printer can understand.

9. A user is installing a local laser printer and receives an “Access Denied” message. What is the problem?

  • The printer is powered off.
  • The printer cable connection is loose.
  • The printer is installed on the wrong port.
  • The user account does not have administrative privileges.

Explanation: The problem is that the user account does not have administrative privileges on the computer.

10. A local service shop needs to replace one of its printers. The current printer is used to print invoices on 3-part carbonless forms with continuous feed. Which type of printer would meet the requirement?

  • laser
  • inkjet
  • thermal
  • dot matrix

Explanation: A dot matrix printer is a type of impact printer. Impact printers have print heads that strike an inked ribbon, causing characters to be imprinted on the paper. The striking force will make characters imprint on multiple sheets of paper.

11. A receptionist is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two.)

  • The ribbon may be worn out.
  • The ribbon may be damaged.
  • The print queue is overloaded.
  • A test page was never printed.
  • The wrong printer type has been selected.

12. A photographer is complaining about the following printer issue: The paper is not being fed into the printer. What are two possible causes of this issue? (Choose two.)

  • The paper may be wrinkled.
  • The printer could be set to print to a different paper size than is currently loaded.
  • The paper tray is flimsy.
  • A test page was never printed.
  • The wrong printer type has been selected.

13. A reporter is complaining about the following printer issue: The printer is printing unknown characters. What are two possible causes of this issue? (Choose two.)

  • The wrong or an outdated printer driver is installed.
  • The printer has a loose connection.
  • The printer lid has not been closed securely.
  • The printer does not have enough RAM.
  • The print queue is overloaded.

14. A manager is complaining about the following printer issue: The printer is printing incorrect colors. What are two possible causes of this issue? (Choose two.)

  • The print heads might need to be cleaned and calibrated.
  • An incorrect cartridge could be installed.
  • The printer service is stopped or not working properly.
  • The print queue is overloaded.
  • The printer lid has not been closed securely.

15. A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)

  • The toner cartridge is low.
  • The paper might be incompatible with the printer.
  • The wrong printer type has been selected.
  • The printer does not have enough RAM.
  • The print queue is overloaded.

16. A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)

  • The contrast of the screen may be set too low.
  • The printer is not turned on.
  • The room temperature is above normal.
  • The print queue is overloaded.
  • The printer lid has not been closed securely.

17. A teacher is complaining about the following printer issue: The toner is not fusing to the paper. What are two possible causes of this issue? (Choose two.)

  • The toner cartridge is defective.
  • The paper might be incompatible with the printer.
  • Print jobs are being sent to the wrong printer.
  • The printer does not have enough RAM.
  • The print queue is overloaded.

19. A manager is complaining about the following printer issue: The ink printer is printing blank pages. What are two possible causes of this issue? (Choose two.)

  • The print head is clogged.
  • The printer is out of ink or toner.
  • The printer is using the wrong cable.
  • The print queue is overloaded.
  • The printer lid has not been closed securely.

20. A technician is complaining about the following printer issue: The toner is not fusing to the paper. What are two possible causes of this issue? (Choose two.)

  • The toner cartridge is defective.
  • The paper might be incompatible with the printer.
  • A test page was never printed.
  • The printer lid has not been closed securely.
  • The print queue is overloaded.

21. A lawyer wants to include pictures and documents when sending email messages on a mobile device. What technology, product, or setting allows this task to be accomplished?

  • MIME
  • NFC
  • GPS
  • RAID

22. A manager wants to purchase a specialized mobile device for a new VR game. What technology, product, or setting allows this task to be accomplished?

  • headset
  • NFC
  • GPS
  • IPS

23. A doctor wants to enable a cell phone to be used as a hands-free device. What technology, product, or setting allows this task to be accomplished?

  • Bluetooth
  • NFC
  • GPS
  • firewall

24. A technician wants to connect to a cellular network that supports speeds up to 20 Gbps. What technology, product, or setting allows this task to be accomplished?

  • 5G
  • headset
  • digitizer
  • QoS

25. An executive wants to make a backup copy of all of the data on a personal mobile device. What technology, product, or setting allows this task to be accomplished?

  • cloud service
  • 5G
  • headset
  • virtualization

26. An employee wants to pay for a product just by tapping a smartphone on a sensor. What technology, product, or setting allows this task to be accomplished?

  • NFC
  • 5G
  • headset
  • LoJack

27. A salesperson wants to make mobile phone calls over a wireless data network. What technology, product, or setting allows this task to be accomplished?

  • Wi-Fi calling
  • 5G
  • headset
  • VPN

28. A lawyer wants to include pictures and documents when sending email messages on a mobile device. What technology, product, or setting allows this task to be accomplished?

  • MIME
  • 5G
  • headset
  • IDS

29. A manager wants to have a laptop with touchscreen capabilities. What technology, product, or setting allows this task to be accomplished?

  • digitizer
  • 5G
  • headset
  • IPS

30. A doctor wants to enable a cell phone to be used as a hands-free device. What technology, product, or setting allows this task to be accomplished?

  • Bluetooth
  • MIME
  • mobile hotspot
  • firewall

31. A user got a Bluetooth headset as a gift but cannot make it work with a smartphone. The user visits the service desk for help. What are two things that the technician should show the user? (Choose two.)

  • how to pair the headset
  • how to turn on Bluetooth
  • how to turn on location services
  • how to join a wireless network correctly
  • how to set the proper battery usage configuration

Explanation: When a mobile device cannot connect to a Bluetooth device, a user should check to verify that Bluetooth is turned on, that the Bluetooth device is paired with the mobile device, and that the mobile device is within range.


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bharath mega
bharath mega
9 months ago

what is this sir many chek points we are see but it is more questions so plz 5 que delet thanking u one and all

sad
sad
10 months ago

their is only 10/11 questions on these checkpoint exams why is their so many questions?

das
das
10 months ago

sdvd

Jack
Jack
10 months ago

New Question:
A user cannot open several apps on a cell phone and takes the device into a repair shop. What is one possible cause for this situation?
Options:
The apps that do open are using too many resources.

The apps do not have the required root-level permission to operate.
Correct Response

*The apps were installed on a memory card and the card has been removed.*

The apps are in an area of memory storage that is corrupt and can no longer be used.