IT Essentials (Version 8.0) – ITE 8.0 Certification Checkpoint Exam Chapters 7 – 8 Answers

IT Essentials (Version 8.0) – ITE 8.0 Certification Checkpoint Exam Chapters 7 – 8 Answers

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1. A user got a Bluetooth headset as a gift but cannot make it work with a smartphone. The user visits the service desk for help. What are two things that the technician should show the user? (Choose two.)

  • how to pair the headset
  • how to set the proper battery usage configuration
  • how to join a wireless network correctly
  • how to turn on Bluetooth
  • how to turn on location services

Explanation: When a mobile device cannot connect to a Bluetooth device, a user should check to verify that Bluetooth is turned on, that the Bluetooth device is paired with the mobile device, and that the mobile device is within range.

2. A large department store is deploying a new method of payment that allows a shopper to make a payment by placing a smartphone on a sensing device. Which service must be enabled on smartphones to support this technology?

  • IR
  • Wi-Fi
  • NFC
  • Bluetooth

Explanation: Near Field Communication (NFC) enables mobile devices to establish radio communications with other devices by placing the devices close together or by touching them together.

3. A technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?

  • Use a hardware print server.
  • Use a computer-shared printer.
  • Install a second printer.
  • Use a software print server.

Explanation: A hardware print server allows many users to print to the same printer without using the resources of any computer. A computer-shared printer uses a computer to manage all of the print jobs. There is no software print server. Installing a second printer would reduce the print jobs on any one computer, but would still use computer resources.

4. A user has a locally attached printer and is sharing it with coworkers in an office. A coworker is trying to print a long document and a print spooler error message appears. What should the user do to try to solve the problem?

  • Test the printer by having the coworker send a small file to the printer.
  • Reinstall the printer driver.
  • Reboot the computer.
  • Reconfigure the printer port.

Explanation: The print spooler error message indicates that the printer service has stopped or is not working properly. The user can either try to start the print spooler or reboot the computer, which will restart the printer service.

5. A local service shop needs to replace one of its printers. The current printer is used to print invoices on 3-part carbonless forms with continuous feed. Which type of printer would meet the requirement?

  • thermal
  • inkjet
  • laser
  • dot matrix

Explanation: A dot matrix printer is a type of impact printer. Impact printers have print heads that strike an inked ribbon, causing characters to be imprinted on the paper. The striking force will make characters imprint on multiple sheets of paper.

6. A user in a law firm has a locally attached laser printer. The user wants to make it available to other office workers. What are two disadvantages of sharing a locally attached printer? (Choose two.)

  • All other office workstations must use the same printer driver.
  • The computer may perform slowly at times.
  • Documents sent to the printer will leave a copy on the computer.
  • An Ethernet NIC must be installed on the printer.
  • The printer is not available if the computer is rebooted or shutdown.

Explanation: The computer sharing the printer uses its own resources to manage the print jobs coming to the printer. If the computer user on the desktop is working at the same time as a user on the network is printing, the desktop computer user might notice a performance slowdown. In addition, the printer is not available to others if the user reboots or powers off the computer connected to the shared printer.

7. A user cannot open several apps on a cell phone and takes the device into a repair shop. What is one possible cause for this situation?

  • The apps are in an area of memory storage that is corrupt and can no longer be used.
  • The apps do not have the required root-level permission to operate.
  • The apps that do open are using too many resources.
  • The apps were installed on a memory card and the card has been removed.

Explanation: When several apps will not open, the apps might have been moved between storage options or installed to a flash memory card that has been removed. Reinstall the apps or reinsert the memory card.

8. A user is installing a local laser printer and prints a test page after installation. However, the printer prints unknown characters. What is the most likely cause of the problem?

  • An incorrect printer driver is installed.
  • The toner cartridge is low.
  • The toner cartridge is defective.
  • The cable connection is loose.

Explanation: The problem is caused by a wrong or outdated print driver installed in the computer. A print driver is a piece of software on a computer that converts the data to be printed to a format that a printer can understand.

9. A reporter is complaining about the following printer issue: The printer is printing unknown characters. What are two possible causes of this issue? (Choose two.)

  • The printer has a loose connection.
  • The printer does not have enough RAM.
  • The printer lid has not been closed securely.
  • The wrong or an outdated printer driver is installed.
  • The print queue is overloaded.

10. A technician wants to connect to a cellular network that supports speeds up to 20 Gbps. What technology, product, or setting allows this task to be accomplished?

  • headset
  • QoS
  • digitizer
  • 5G

11. A manager is complaining about the following printer issue: The ink printer is printing blank pages. What are two possible causes of this issue? (Choose two.)

  • The print head is clogged.
  • The printer is using the wrong cable.
  • The print queue is overloaded.
  • The printer is out of ink or toner.
  • The printer lid has not been closed securely.

12. A user visits the service desk and complains of a swollen smartphone battery. What are three possible causes for the problem? (Choose three.)

  • The battery has been overcharged.
  • The battery is not holding a charge.
  • The battery has passed its usage period.
  • An incompatible charger has been used.
  • The smartphone settings are incorrectly configured.
  • The battery is defective.

Explanation: A swollen smartphone battery could have several causes, including being overcharged, being charged with an incompatible charger, or the battery itself could be defective.

13. A lawyer wants to include pictures and documents when sending email messages on a mobile device. What technology, product, or setting allows this task to be accomplished?

  • NFC
  • GPS
  • MIME
  • RAID

14. A user is installing a local laser printer and receives an “Access Denied” message. What is the problem?

  • The user account does not have administrative privileges.
  • The printer is powered off.
  • The printer cable connection is loose.
  • The printer is installed on the wrong port.

Explanation: The problem is that the user account does not have administrative privileges on the computer.

15. A receptionist is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two.)

  • The ribbon may be damaged.
  • The print queue is overloaded.
  • A test page was never printed.
  • The ribbon may be worn out.
  • The wrong printer type has been selected.

16. A teacher is complaining about the following printer issue: The toner is not fusing to the paper. What are two possible causes of this issue? (Choose two.)

  • The toner cartridge is defective.
  • Print jobs are being sent to the wrong printer.
  • The printer does not have enough RAM.
  • The print queue is overloaded.
  • The paper might be incompatible with the printer.

17. A photographer is complaining about the following printer issue: The paper is not being fed into the printer. What are two possible causes of this issue? (Choose two.)

  • The paper may be wrinkled.
  • The paper tray is flimsy.
  • A test page was never printed.
  • The printer could be set to print to a different paper size than is currently loaded.
  • The wrong printer type has been selected.

18. A manager is complaining about the following printer issue: The printer is printing incorrect colors. What are two possible causes of this issue? (Choose two.)

  • An incorrect cartridge could be installed.
  • The printer service is stopped or not working properly.
  • The print queue is overloaded.
  • The printer lid has not been closed securely.
  • The print heads might need to be cleaned and calibrated.

19. A lawyer wants to include pictures and documents when sending email messages on a mobile device. What technology, product, or setting allows this task to be accomplished?

  • 5G
  • headset
  • MIME
  • IDS

20. A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)

  • The contrast of the screen may be set too low.
  • The room temperature is above normal.
  • The print queue is overloaded.
  • The printer lid has not been closed securely.
  • The printer is not turned on.

21. A doctor wants to enable a cell phone to be used as a hands-free device. What technology, product, or setting allows this task to be accomplished?

  • MIME
  • Bluetooth
  • mobile hotspot
  • firewall

22. A technician is complaining about the following printer issue: The toner is not fusing to the paper. What are two possible causes of this issue? (Choose two.)

  • The paper might be incompatible with the printer.
  • A test page was never printed.
  • The printer lid has not been closed securely.
  • The toner cartridge is defective.
  • The print queue is overloaded.

23. A doctor wants to enable a cell phone to be used as a hands-free device. What technology, product, or setting allows this task to be accomplished?

  • NFC
  • GPS
  • Bluetooth
  • firewall

24. An executive wants to make a backup copy of all of the data on a personal mobile device. What technology, product, or setting allows this task to be accomplished?

  • 5G
  • headset
  • cloud service
  • virtualization

25. A salesperson wants to make mobile phone calls over a wireless data network. What technology, product, or setting allows this task to be accomplished?

  • 5G
  • headset
  • VPN
  • Wi-Fi calling

26. A manager wants to purchase a specialized mobile device for a new VR game. What technology, product, or setting allows this task to be accomplished?

  • NFC
  • GPS
  • IPS
  • headset

27. A manager wants to have a laptop with touchscreen capabilities. What technology, product, or setting allows this task to be accomplished?

  • 5G
  • digitizer
  • headset
  • IPS

28. A user is looking for a laptop with touchscreen capabilities. Which technology makes the display of a laptop a touchscreen?

  • LED
  • OLED
  • digitizer
  • inverter

Explanation: A digitizer is a special glass piece attached to the front of the screen on a laptop. The digitizer converts the touch actions (press, swipe, etc.) into a digital signal that is processed by the laptop so that the displayed content will change accordingly.

29. A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)

  • The toner cartridge is low.
  • The wrong printer type has been selected.
  • The printer does not have enough RAM.
  • The paper might be incompatible with the printer.
  • The print queue is overloaded.

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