An administrator calls the help desk with the following situation. "I need to make changes to a file. I can open it but I am unable to make changes." What advice should the help desk agent give to the caller?

IT Exam Items Repository › Category: IT Essentials › An administrator calls the help desk with the following situation. "I need to make changes to a file. I can open it but I am unable to make changes." What advice should the help desk agent give to the caller?

Create a virtual machine with an OS that supports the application.
If using Windows, set the idle timeout and screen lock.
Set the file permissions to read and execute.
Check the permissions for this file.

An administrator calls the help desk with the following situation. "I need to make changes to a file. I can open it but I am unable to make changes." What advice should the help desk agent give to the caller?

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