While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?

Last Updated: Aug 20, 2020
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While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?

  • Implement a solution.
  • Document the findings.
  • Determine the exact cause.
  • Verify the solution and full system functionality.

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