An employee mentions that opening a large document file is taking longer than usual. The desktop support technician suspects that there might be a fault in the hard disk. What should the technician do next?
IT Exam Items Repository › Category: IT Essentials › An employee mentions that opening a large document file is taking longer than usual. The desktop support technician suspects that there might be a fault in the hard disk. What should the technician do next?
An employee mentions that opening a large document file is taking longer than usual. The desktop support technician suspects that there might be a fault in the hard disk. What should the technician do next?
- Perform the disk cleanup procedure.
- Replace the hard disk with a new one to pinpoint the exact problem.
- Back up the user data from the workstation.
- Contact a data recovery company for service.
Explanation: Always perform a backup before beginning any troubleshooting.
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