What action should a technician avoid when dealing with a talkative customer?

Last Updated: Jan 1, 2023
IT Exam Items Repository › Category: IT Essentials › What action should a technician avoid when dealing with a talkative customer?

What action should a technician avoid when dealing with a talkative customer?

  • giving the customer a full minute to talk
  • asking closed-ended questions to regain control of the conversation
  • stepping in and attempting to refocus the customer
  • asking social questions such as "How are you today?"

Explanation: When dealing with a talkative customer, the technician should not encourage non-problem related conversation. Instead, the technician should try to get the customer to refocus on the problem.

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