What is considered ethical behavior by a technician when communicating with a customer?

Last Updated: Dec 31, 2022
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What is considered ethical behavior by a technician when communicating with a customer?

  • It is normal to send chain emails to customers.
  • A technician can send mass emails to customers.
  • A technician can send forged emails to customers.
  • A technician must only send solicited emails.

Explanation: Unsolicited, chain and forged emails are unethical, and maybe illegal, and must not be sent by a technician to a customer.

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