Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)

Last Updated: Sep 1, 2020
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Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)

  • Show favoritism to returning customers.
  • Sympathize with customers regarding their negative views of a previous technician.
  • Offer different repair or replacement options if possible.
  • Communicate the repair status with explanations of any delays.
  • Take a call assigned to another technician on the call board if the call is from a known customer.

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