A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?

ITExamAnswers Editorial Team Last Updated: Aug 31, 2020

IT Exam Items Repository › Category: IT Essentials › A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?

A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?

Interrupt the customer and ask whether the customer would mind going on hold for a few minutes.
Tell the customer that the call will be put on hold for a few minutes.
Signal to the colleague to wait.
Mute the line to the customer while discussing the issue with the colleague.

About The Author

ITExamAnswers Editorial Team

The ITExamAnswers Editorial Team is a dedicated group of certified IT professionals and network engineers. We rigorously review, verify, and update all exam materials to ensure you receive the most accurate and reliable resources for your certification journey.