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Last Updated: Jun 24, 2026
IT Exam Items Repository › Category: IT Essentials
Which type of attack involves the misdirection of a user from a legitimate web site to a fake web site?
ITExamAnswers Editorial Team asked 6 years ago • 
What name is given to a certain set of general rules that apply to written communication over the Internet?
ITExamAnswers Editorial Team asked 6 years ago • 
What customer support procedure would likely cause an upset customer to become more upset?
ITExamAnswers Editorial Team asked 6 years ago • 
A customer calls to report a computer problem. Which two actions can the technician take to establish a good rapport with the customer? (Choose two.)
ITExamAnswers Editorial Team asked 6 years ago • 
Which statement describes a best practice related to time management?
ITExamAnswers Editorial Team asked 6 years ago • 
What are two sections that are usually included in an SLA? (Choose two.)
ITExamAnswers Editorial Team asked 6 years ago • 
During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?
ITExamAnswers Editorial Team asked 6 years ago • 
During the process of troubleshooting, a technician gains access to customer private information. What is expected that the technician do with this information?
ITExamAnswers Editorial Team asked 6 years ago • 
What are two probable causes for printer paper jams?
ITExamAnswers Editorial Team asked 6 years ago • 
technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?
ITExamAnswers Editorial Team asked 6 years ago • 
Refer to the exhibit. Which switch becomes the root bridge?
ITExamAnswers Editorial Team asked 6 years ago • 
Which command must be entered when a device is configured as an NTP server?
ITExamAnswers Editorial Team asked 6 years ago • 
A user has reported that a computer web browser will not display the correct home page even if the default page is reset. What is the likely cause of this problem?
ITExamAnswers Editorial Team asked 6 years ago • 
What does a malware detection program look for when running a scan?
ITExamAnswers Editorial Team asked 6 years ago • 
Which three questions should be addressed by organizations developing a security policy? (Choose three.) How should future expansion be done?
ITExamAnswers Editorial Team asked 6 years ago • 
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ITExam Editorial Team

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