What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)

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What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)

spending time explaining what caused the problem
putting the customer on hold or transferring the call
apologizing for any inconvenience caused to the customer
sympathizing with the customer
letting the customer explain the problem without interruption

Explanation: When dealing with an angry customer a technician can help the customer focus on the problem by:Letting the customer explain the problem without interruption
Sympathizing with the customer
Apologizing for inconvenience
The technician should avoid further angering the customer by:Putting the customer on hold
Explaining what caused the problem

What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)

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