A customer calls the ISP help desk after setting up a new PC with a cable modem but being unable to access the Internet. After the help desk technician has verified Layer 1 and Layer 2, what are three questions the help desk technician should ask the customer? (Choose three.)

Dec 13, 2023 Last Updated: Dec 13, 2023 No Comments
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IT Questions Bank › Category: CCNA Discovery v4 › A customer calls the ISP help desk after setting up a new PC with a cable modem but being unable to access the Internet. After the help desk technician has verified Layer 1 and Layer 2, what are three questions the help desk technician should ask the customer? (Choose three.)

A customer calls the ISP help desk after setting up a new PC with a cable modem but being unable to access the Internet. After the help desk technician has verified Layer 1 and Layer 2, what are three questions the help desk technician should ask the customer? (Choose three.)

  • What is your subnet mask?
  • What is your IP address?
  • Is the NIC link light blinking?
  • Can you ping the default gateway?
  • Is the network cable properly attached to the cable modem?
  • Is the network cable correctly connected to the network port on the PC?

Exam with this question: CCNA Discovery 2: DsmbISP Chapter 2 Exam

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