A junior network administrator needs a solution to allow help-desk technicians to access remote devices to provide technical support. The solution needs to be secure and provide a graphical interface. Which technology will provide the required solution?

IT Questions Bank › Category: Network Support and Security › A junior network administrator needs a solution to allow help-desk technicians to access remote devices to provide technical support. The solution needs to be secure and provide a graphical interface. Which technology will provide the required solution?

SSH
VPN
RDP
Telnet

Explanation: Remote Desktop Protocol (RDP) is a technology that allows a complete desktop experience with high resolution graphics for users to access a remote device. RPD sessions operate over an encrypted channel to prevent session eavesdropping. Security can be enhanced with strong passwords and two-factor authentication.

Exam with this question: 1.6.8 Check Your Understanding – Troubleshoot Connectivity Remotely