A user calls the help desk to report that a Windows XP workstation is unable to connect to the network after startup and that a popup window says “This connection has limited or no connectivity.” The technician asks the user to issue the ipconfig /all command. The user reports the IP address is 169.254.69.196 with subnet mask of 255.255.0.0 and nothing is displayed for the DNS server IP address. What is the cause of the problem?

IT Questions Bank › A user calls the help desk to report that a Windows XP workstation is unable to connect to the network after startup and that a popup window says “This connection has limited or no connectivity.” The technician asks the user to issue the ipconfig /all command. The user reports the IP address is 169.254.69.196 with subnet mask of 255.255.0.0 and nothing is displayed for the DNS server IP address. What is the cause of the problem?

Question:
A user calls the help desk to report that a Windows XP workstation is unable to connect to the network after startup and that a popup window says “This connection has limited or no connectivity.” The technician asks the user to issue the ipconfig /all command. The user reports the IP address is 169.254.69.196 with subnet mask of 255.255.0.0 and nothing is displayed for the DNS server IP address. What is the cause of the problem?

The workstation NIC has malfunctioned.
The subnet mask was configured incorrectly.
The DNS server IP address needs to be configured.
The workstation is unable to obtain an IP address from a DHCP server.

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