By following a structured troubleshooting approach, a network administrator identified a network issue after a conversation with the user. What is the next step that the administrator should take?

Question:
By following a structured troubleshooting approach, a network administrator identified a network issue after a conversation with the user. What is the next step that the administrator should take?

• Verify full system functionality.
• Test the theory to determine cause.
• Establish a theory of probable causes.
• Establish a plan of action to resolve the issue.

Explanation: A structured network troubleshooting approach should include these steps in sequence:

1. Identify the problem.
2. Establish a theory of probable causes.
3. Test the theory to determine cause.
4. Establish a plan of action to resolve the issue.
5. Verify full system functionality and implement preventive measures.
6. Document findings, actions, and outcomes.

Exam with this question: Modules 16 – 17: Building and Securing a Small Network Exam Answers