Which three items should be documented after troubleshooting an internal web server crash? (Choose three.)

Which three items should be documented after troubleshooting an internal web server crash? (Choose three.)

• the dialogue with the user
• when the problem occurred
• the configuration of all networking devices on the LAN at the time of the crash
• steps that were performed that failed to identify the cause of the problem
• the configuration of all hosts on the LAN at the time of the crash
• steps that were performed to identify the cause of the problem

Explanation: Proper documentation is a very important step in troubleshooting. The proper documentation can help troubleshoot the same or similar problems in the future. The documentation should include as much information as possible about the following:

• the problem encountered
• steps taken to determine the cause of the problem
• steps to correct the problem and ensure that it will not reoccur

Exam with this question: 20.7.3 Module 20 - Troubleshoot Common Network Problems Quiz