IT Exam Items Repository

Last Updated: Jun 24, 2026
IT Exam Items Repository › Category: IT Essentials
A technician adds a new optical drive to a computer but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?
ITExamAnswers Editorial Team asked 6 years ago • 
A user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?
ITExamAnswers Editorial Team asked 6 years ago • 
Users in an office complain that they are receiving “Document failed to print” messages when trying to print to a network printer. What is a likely problem?
ITExamAnswers Editorial Team asked 6 years ago • 
What corrective action should be taken on a printer that prints unknown characters?
ITExamAnswers Editorial Team asked 6 years ago • 
What is a probable cause of a printer producing pages with ghost images?
ITExamAnswers Editorial Team asked 6 years ago • 
What is a symptom of a printer fuser that needs to be replaced?
ITExamAnswers Editorial Team asked 6 years ago • 
A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?
ITExamAnswers Editorial Team asked 6 years ago • 
A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two)
ITExamAnswers Editorial Team asked 6 years ago • 
When does a level one technician prepare an escalated work order?
ITExamAnswers Editorial Team asked 6 years ago • 
A technician is analyzing a computer that may have been used for illegal activity. What are two examples of volatile data? (Choose two.)
ITExamAnswers Editorial Team asked 6 years ago • 
A technician has found possible illegal content on the hard drive of a customer computer. When should a computer forensics expert be brought in?
ITExamAnswers Editorial Team asked 6 years ago • 
Fill in the blank. The SLA is a contract defining the agreed-on level of support between a customer and a service vendor.
ITExamAnswers Editorial Team asked 6 years ago • 
Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)
ITExamAnswers Editorial Team asked 6 years ago • 
A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?
ITExamAnswers Editorial Team asked 6 years ago • 
What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?
ITExamAnswers Editorial Team asked 6 years ago • 
« Previous1…9293949596…109Next »
Ask Question

About The Author

ITExam Editorial Team

The ITExamAnswers Editorial Team is a dedicated group of certified IT professionals and network engineers. We rigorously review, verify, and update all exam materials to ensure you receive the most accurate and reliable resources for your certification journey.