A technician receives a trouble ticket from a user reporting that a website is no longer accessible. What two questions would the technician ask to narrow down the potential problem? (Choose two.)

Last Updated: Oct 2, 2024
IT Exam Items Repository › Category: IT Essentials 8 › A technician receives a trouble ticket from a user reporting that a website is no longer accessible. What two questions would the technician ask to narrow down the potential problem? (Choose two.)

A technician receives a trouble ticket from a user reporting that a website is no longer accessible. What two questions would the technician ask to narrow down the potential problem? (Choose two.)

  • Can you access other web sites from this computer browser?
  • What operating system is installed on your computer?
  • Could you access this web site previously from this device?
  • What model computer are you using to access this site?
  • Do you remember your password to this web site?

Explanation: To narrow down the problem, the technician asks if the computer was previously able to access the website and if other websites are accessible. If the answer is yes to both questions, the technician has narrowed the issue to problems with the single website on this day.

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