IT Questions Bank

Mar 16, 2020 Last Updated: Apr 13, 2022 No Comments
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IT Questions Bank › Category: IT Essentials
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Which of the following roles or tasks are associated with a level two technician? (Choose two.)
ITExamAnswers asked 4 weeks ago • 
What is the correct way to conduct a telephone call to troubleshoot a computer problem?
ITExamAnswers asked 2 years ago • 
What two roles or tasks are associated with the level one technician? (Choose two.)
ITExamAnswers asked 4 weeks ago • 
What category of technician uses remote access software to update a computer belonging to a customer?
ITExamAnswers asked 4 weeks ago • 
In which situation would it be appropriate for a technician to back up personal and confidential data from a computer belonging to a customer?
ITExamAnswers asked 4 weeks ago • 
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
ITExamAnswers asked 4 weeks ago • 
A programmer is building a script in order to calculate the corporate bank account balance within two decimal places. Which data type would be used in the script to represent the balance?
ITExamAnswers asked 4 weeks ago • 
What approach should a technician take when receiving a call from a stressed customer?
ITExamAnswers asked 4 weeks ago • 
Which statement best describes a call center?
ITExamAnswers asked 2 years ago • 
What are two examples of displaying professional communication skills while talking to a customer? (Choose two.)
ITExamAnswers asked 2 years ago • 
A technician working on a computer discovers what is suspected to be illegal activity. Which three pieces of information should be immediately documented? (Choose three.)
IT Exam Answers asked 4 months ago • 
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?
ITExamAnswers asked 2 years ago • 
Which situation would require that a support desk call be given the highest priority?
ITExamAnswers asked 2 years ago • 
Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?
ITExamAnswers asked 4 weeks ago • 
A customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do?
IT Exam Answers asked 4 months ago • 
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