IT Questions Bank

Mar 16, 2020 Last Updated: Apr 13, 2022 No Comments
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IT Questions Bank › Category: IT Essentials 8
Which programming language utilizes scripts that are interpreted and executed line by line when the script is run?
ITExamAnswers asked 8 months ago • ,
A programmer uses an operator to compare two variable values within a program. The variable A is assigned a value of 5 and the valuable B is assigned a value of 7. Which condition test syntax would have provided the result of “true”?
ITExamAnswers asked 8 months ago • ,
A programmer is building a script in order to calculate the corporate bank account balance within two decimal places. Which data type would be used in the script to represent the balance?
ITExamAnswers asked 8 months ago • ,
A customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do?
IT Exam Answers asked 11 months ago • ,
Which statement best describes a call center?
ITExamAnswers asked 2 years ago • ,
What two roles or tasks are associated with the level one technician? (Choose two.)
ITExamAnswers asked 8 months ago • ,
What action should a technician avoid when dealing with a talkative customer?
ITExamAnswers asked 8 months ago • ,
A technician working on a computer discovers what is suspected to be illegal activity. Which three pieces of information should be immediately documented? (Choose three.)
IT Exam Answers asked 11 months ago • ,
In which situation would it be appropriate for a technician to back up personal and confidential data from a computer belonging to a customer?
ITExamAnswers asked 8 months ago • ,
What category of technician uses remote access software to update a computer belonging to a customer?
ITExamAnswers asked 8 months ago • ,
Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?
ITExamAnswers asked 8 months ago • ,
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
ITExamAnswers asked 8 months ago • ,
What approach should a technician take when receiving a call from a stressed customer?
ITExamAnswers asked 8 months ago • ,
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?
ITExamAnswers asked 2 years ago • ,
Which situation would require that a support desk call be given the highest priority?
ITExamAnswers asked 2 years ago • ,
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