A technician has been asked to troubleshoot a simple network problem that seems to be caused by software. Which troubleshooting approach would you suggest?

Oct 30, 2023 Last Updated: Oct 30, 2023 No Comments
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IT Questions Bank › Category: CCNA 4 v4.0 EWAN › A technician has been asked to troubleshoot a simple network problem that seems to be caused by software. Which troubleshooting approach would you suggest?

A technician has been asked to troubleshoot a simple network problem that seems to be caused by software. Which troubleshooting approach would you suggest?

  • Bottom-up
  • Top-down
  • Divide-and-conquer
  • Middle-out

Explanation: Software interacts with Layer 7. Therefore, the top-down approach is the most logical place to start.

Exam with this question: EWAN v4 Chapter 8 Check Your Understanding: Network Troubleshooting

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